2/10 糟糕
Pia
与配偶出行
2024年05月16日
不满意:清洁度、员工和服务、住宿条件和设施
I made reservations in December for a family event in May. When I went to check in, they told me my reservation was canceled because my credit card was declined. A blatant lie. Also I never received a notice that it was canceled. They then proceeded to tell me that they were sold out, but could offer me a lesser room at the same rate - a room with curtains falling off the window, pictures pulled off the wall, the bathroom a wreck. I totally got scammed! It’s too bad because the hotel is in such a convenient location. I guess that is how they get away with doing what they do. Welcome to NYC!
Pia
2024 年 5 月入住 2 晚