Ratings based on 996 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Mar 12, 2021 on Hotels
by A verified traveler
Posted Feb 22, 2021 on Hotels
by A verified traveler
Posted Feb 20, 2021 on Expedia
by A verified traveler
Posted Feb 17, 2021 on Hotels
When I got to the hotel on time for check in it was being renovated over so I didn’t get to go in this hotel so basically I completely got my money taken from you guys.
by A verified traveler
Posted Feb 16, 2021 on Travelocity
by A verified traveler
Hotel is not even active
Posted Feb 15, 2021 on HotelsDo not book
by A verified traveler
Idk about this place
Posted Feb 11, 2021 on HotelsI couldn’t get in touch with the hotel because the number was not working. So I ended up not trusting the fact that they were even open
by A verified traveler from Syracuse
Posted May 6, 2020 on Expedia
Staff was very personable, friendly, and helpful, they really made the stay wonderful. Rooms were small, but clean and perfect for a stay in the city. We would stay there again.
by A verified traveler
Posted Mar 23, 2020 on Expedia
The location of the Gem is great. The Forager store/restaurant right next door is handy although expensive. The room I had was clean and very small. I love the openable windows so I could get some fresh air. There was construction and noise and the roof was closed at the time of my visit and I was unaware prior to my arrival of these conditions.
by A verified traveler
Posted Mar 19, 2020 on Expedia
Comment from Hotel Management
Mar 19, 2020 by Hafeez Rehman - Front Office Supervisor, Hotel Management
Hello Guest,
Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. We wish you all the best and hope to see you again on your next visit to NYC.
Best Regards
