评分基于 451 条真实点评
3.6 客房清洁度
3.2 服务和员工
3.6 客房舒适度
3.5 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2022年12月22日 发布在：Expedia
酒店管理层的评论
2023年11月7日，回复：酒店管理层 Manager
Hello min,Thank you for your excellent review! We are thrilled to hear that you had a wonderful stay at our hotel. We appreciate your positive feedback and are glad that you found our staff to be helpful and friendly. We hope to welcome you back for another great experience in the future.
用户：真实旅客
发布日期：2024年1月12日 发布在：Expedia
酒店管理层的评论
2024年1月13日，回复：酒店管理层 Manager
Hello Angelita,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out to us. We hope to welcome you back in the future for another exceptional stay!
用户：真实旅客
发布日期：2023年6月27日 发布在：Hotels
Bien placé pour visiter New York
酒店管理层的评论
2023年6月28日，回复：酒店管理层 Manager
Hello nicolas,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. Please do consider us again on your next visit to the area.
用户：真实旅客
发布日期：2023年6月4日 发布在：Hotels
酒店管理层的评论
2023年6月6日，回复：酒店管理层 Manager
Hello Luiana, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
用户：真实旅客
发布日期：2023年6月1日 发布在：Hotels
酒店管理层的评论
2023年6月3日，回复：酒店管理层 Manager
Hello Jaesook chess,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
用户：真实旅客
Conveniently situated budget hotel
发布日期：2023年5月21日 发布在：HotelsThis is a clean budget hotel with a TV, fridge, comfy bed, reasonably priced with a subway station just across the road. Sadly there was no microwave, coffee maker and it could be a bit noisy with road traffic. Eateries just across the road.
酒店管理层的评论
2023年5月22日，回复：酒店管理层 Manager
Hello Irving,Thank you for your valuable opinion regarding our bed and your insights regarding our tv. Guest comments such as yours help us to continuously improve. Thank you for your business.
用户：真实旅客
发布日期：2023年5月20日 发布在：Expedia
We could not stay in this hotel for the state reserved a lot of hotels for migrants. Expedia did not inform me and we were very mad and sorry about this event.
My daughter who was in Montreal had to reserve another hotel : Hotel L in Brooklyn.
酒店管理层的评论
2023年5月21日，回复：酒店管理层 Manager
Hello Francine,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
用户：真实旅客
发布日期：2023年5月18日 发布在：Expedia
Do not book this property. Hotel 21 Nyc is no longer a hotel as it has become an immigrant house. I arrived at the hotel and figured I could not check-in. There was no hotel personnel, and Expedia was not helpful. It was a nightmare not knowing where to stay that night. Expedia sent me this email. "Unfortunately, after multiple tries, we weren't able to obtain an approval from the property manager to waive the cancellation fee. This means the current rules and restrictions for your booking apply, and a refund can't be granted."
酒店管理层的评论
2023年5月19日，回复：酒店管理层 Manager
Hello Sungji, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
用户：真实旅客
发布日期：2023年5月17日 发布在：Expedia
This was not a real hotel. It was converted to a shelter and they redirected me to a different hotel I did not book, having to walk 15 minutes out. That hotel was very filthy and could not sleep more than one night. I book a new stay after 24 hours. They ask for cash deposit which is very sketch to me, and was hesitant on letting me get a photocopy of my receipt.
This is a fraudulent listing, it's not the hotel in the photos and you will not stay here. Expedia needs to remove this.
酒店管理层的评论
2023年5月19日，回复：酒店管理层 Manager
Hello Kymbria, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
用户：真实旅客
EL HOTEL NO EXISTE!!!
发布日期：2023年5月17日 发布在：HotelsCuando llegamos al hotel, nos dicen que YA NO ES UN HOTEL, que ahora es un SANTUARIO DE ACOGIDA DE INMIGRANTES!!! os podeis imaginar nuestra cara de sorpresa y de incredulidad!! El hombre que nos atiende llama por telefono al dueño del hotel y éste se presenta al instante. Nos comenta que desde hace unos días el establecimiento ya no es un hotel y que nos ofrece dos posibilidades:
- alojarnos en un hotel a 10-15 min andando.
- llamar a hoteles.com y solicitar la devolución del importe y que nos busquen ellos otra solución.
Decidimos aceptar alojarnos en el hotel que nos comentó (HOTEL VOYAGE), al cual se tardan 10 min andando por unas calles poco "aconsejables". El hotel en sí, estaba bien, lo básico y necesario para pasar unas noches. Por poner una pega, mucho ruido y que el último día no admiten dejar las maletas hasta la hora del vuelo de vuelta.
酒店管理层的评论
2023年5月18日，回复：酒店管理层 Manager
Hi David,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder toward ensuring that each guest enjoys a great experience. I hope you would find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.
