The service is poor, after 10 o'clock in the evening, only one window is open for check-in, there is a long queue, and I have three children, and no one cares at all.
Jiong
2022 年 8 月入住 3 晚
8/10 还可以
jiaju,la paz
与家人出行
2022年06月26日
满意:清洁度、服务设施、住宿条件和设施
Location is good, room is clean. But I am not pleased with front desk while checking in. I booked hotel through Expedia,but front desk staff told me there wasn’t my reservation in hotel system, they made me wait almost half of an hour and told me it wasn’t their fault, finally I can check in after standing almost 30 minutes in front desk. They make me so upset and nervous because they told me they couldn’t find my reservation in their system!
jiaju
2022 年 6 月入住 10 晚
2/10 糟糕
Chiu bun
商务旅客
2022年04月28日
不满意:清洁度、住宿条件和设施、客房舒适度
old hotel
Chiu bun
2022 年 4 月入住 3 晚
4/10 很差
TingHsiang
2021年12月19日
TingHsiang
2021 年 12 月入住 1 晚
8/10 还可以
Beverly
与家人及幼儿出行
2024年04月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
For the most part we had a great stay at New York Hilton Midtown. We had one frustration, however, the hotel was changing locks on all the rooms on our floor. For the next 3 days we had difficulty getting into our room daily, sometimes more than once a day, which required a trip downstairs to the front desk each time to get the keys recoded.
Beverly
2024 年 4 月入住 5 晚
8/10 还可以
Tony
2024年04月18日
满意:清洁度、员工和服务、住宿条件和设施
Tony
2024 年 3 月入住 1 晚
8/10 还可以
erica
与家人出行
2024年04月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall, property was nice and in a convenient location. There were some issues with my room key not working on the second day, but staff was very kind and helping to resolve the problem. It did feel somewhat that they were understaffed as the lobby would at times be quite busy given the size of the hotel.