6/10 一般
Yuen Wah
与家人出行
2023年06月30日
满意:客房舒适度,清洁度
不满意:员工和服务
Unfriendly Service
The housing keeping staff are warm.
However, the staff at the reception counter and the bell boys during check-in and during our stay were not warm and not friendly, not feeling a sense of guests. Same comment on the female staff of the Early Edition Espresso Bar (Men staff are warm).
Besides, my daughter needs to use crutches to walk but no staff helped open the heavy entrance glass door for her when she entered and left the hotel during our 7-day stay.
Unlike our stay in other countries, there are no free late check-out. Every hour of late check out incurs extra charge.
Yuen Wah
2023 年 6 月入住 7 晚