Lovely modernised, tastefuly decorated hotel.
Spotlessly clean lobby, lits and rooms.
Super friendly genuine staff in all areas who take time to chat.
Basic cafe, but great coffee served by friendly staff.
Excellent bed and pillows in rooms. Nice furnishings, plus mine had a fridge, safe and sofa courtesy of an upgrade offer.
The bathroom was spotless. Always lots of hot water, and clean, soft, towels. Decent quality soaps etc too.
Housekeeping were great, quiet and respectful of guests privacy, but always friendly and helpful if needed.
The tables and chairs on the sidewalk outside which guests and some passers by use to sit and have coffee/lunch or a smoke are a nice touch..the tables could use a good wipedown sometimes though, and an ashtray to save having to throw cigarette butts on the ground/curb area would be good
Although the hotel was busy, it was never noisy or crammed feeling. Similarly hallways and rooms were never noisy.
My only real issue was with in room air-con. It was awful. I mentioned at reception a couple of times and got differing replies. In the end I turned mine off totaly and slept with the window open...not ideal for noise sensitive folks, but Im well used to NYC noise.
Diners, restaurants, bars,, shops, transport are all right outside and around about. (Cosmic Diner do beautiful fresh breakfasts)
Hell's Kitchen is my new favourite area in NYC, and Romer's my hotel of choice.
I can't wait to stay here again! Thanks guys 😁