Ratings based on 297 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 23, 2024 on Expedia
Love, love the hotel. The design is very unique. Beds are comfy. Highly recommend
Comment from Hotel Management
May 24, 2024 by Alina + The Rockaway Hotel Team , Hotel Management
Dear Rhonda,Thank you for your delightful review! We're thrilled to hear that you loved your stay with us and that you found our hotel's design to be unique. It's wonderful to know that you enjoyed the comfort of our beds as well. Your recommendation means a lot to us, and we can't wait to welcome you back for another fantastic stay in the future!
by A verified traveler
Posted May 21, 2024 on Expedia
Amazing and beautiful on the outside and in! Staff friendly! Unfortunately the room is too high tech for me . You need a key card to get on the elevator.
The air conditioner unit is difficult and inefficient. The television wasn’t working and to top it off the bathtub is absolutely complicated. Shouldn’t there be just one knob. The multiple knobs seem very expensive to install and unnecessary. I just got married the day of and to come into a difficult to navigate room was disheartening. Staff was absolutely responsive but my husband and I felt terrible being the annoying pesky customers who called multiple times because if it was not one thing it was another.
This hotel will rock if the room is people friendly because if I didn't speak the native language I would not have been able to stay.
Comment from Hotel Management
May 24, 2024 by Alina + The Rockaway Hotel Team , Hotel Management
Dear Nina,Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay. Your comments are extremely valuable to us as they help us identify areas for improvement.We are glad to hear that you found our staff to be friendly and responsive. However, we regret that certain aspects of your room did not meet your expectations. Please rest assured that we take your comments seriously, and we will address the issues you mentioned with our team to ensure that similar situations do not occur in the future.We understand that technology can sometimes be overwhelming, and we apologize if the high-tech features in the room were difficult for you to navigate. Your feedback regarding the elevator access, air conditioner unit, television, and bathtub controls will be shared with our management team for further review and improvement.Once again, we apologize for any inconvenience you experienced, especially on such a special occasion as your wedding day. We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.
by A verified traveler
Posted May 19, 2024 on Expedia
I would say this is a very average experience
Comment from Hotel Management
May 19, 2024 by Alina + The Rockaway Hotel Team , Hotel Management
Thank you for sharing your experience, Hamed. We value your feedback and will strive to improve to ensure a better stay next time.
by A verified traveler
Posted May 17, 2024 on Expedia
Great stay
Comment from Hotel Management
May 24, 2024 by Alina + The Rockaway Hotel Team , Hotel Management
Dear Ali,Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you had a great stay at our hotel. Our team works hard to ensure that every guest has a memorable experience, and it's truly rewarding to know that we succeeded in making your visit enjoyable. We hope to have the pleasure of welcoming you back soon for another fantastic stay!
by A verified traveler
Posted May 13, 2024 on Expedia
What an amazing place to stay!!! Great atmosphere, wonderful staff and beautiful views!!!
Comment from Hotel Management
May 17, 2024 by Alina + The Rockaway Hotel Team , Hotel Management
Dear Gina,Thank you so much for your fantastic review! We're thrilled to hear that you had an amazing experience during your stay with us. Creating a great atmosphere and providing wonderful service are top priorities for us, and it's delightful to know that you enjoyed both. We're also glad you appreciated the beautiful views our property has to offer. We can't wait to welcome you back for another memorable stay!
by A verified traveler
Posted May 5, 2024 on Expedia
Chill vibes, relaxing atmosphere, friendly staff, chic, modern design
Comment from Hotel Management
May 17, 2024 by Alina + The Rockaway Hotel Team , Hotel Management
Dear Sabrina,Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed the chill vibes, relaxing atmosphere, and chic, modern design of our hotel. Our team works hard to create a welcoming environment for all our guests, and it's wonderful to know that you found our staff to be friendly. We hope to have the pleasure of hosting you again soon for another relaxing stay!
by A verified traveler
Posted Apr 30, 2024 on Expedia
Our go to hotel when we are in Far Rockaway! Excellent service, clean rooms with beautiful ocean views, and love the complimentary Rose when you check-in!
Comment from Hotel Management
May 17, 2024 by Alina + The Rockaway Hotel Team , Hotel Management
Dear Lucy,Thank you so much for your glowing review! We're thrilled to hear that our hotel is your go-to whenever you're in Far Rockaway. Providing excellent service and ensuring our rooms are impeccably clean with stunning ocean views are top priorities for us. It's delightful to know that you appreciate the complimentary Rose we offer upon check-in. We look forward to welcoming you back for another fantastic stay in the near future!
by A verified traveler
Posted Apr 29, 2024 on Expedia
Comment from Hotel Management
May 19, 2024 by Alina + The Rockaway Hotel Team , Hotel Management
Thank you, Aditi, for your feedback! We appreciate your review and hope to exceed your expectations on your next visit.
by A verified traveler
Posted Apr 25, 2024 on Expedia
Comment from Hotel Management
Apr 26, 2024 by Alina + The Rockaway Hotel Team , Hotel Management
Thank you so much for your wonderful review, Camila! We're thrilled to hear that you had a fantastic experience with us. We appreciate your support and hope to welcome you back soon for another memorable stay!
by A verified traveler
Posted Apr 12, 2024 on Expedia
Comment from Hotel Management
Apr 20, 2024 by Alina + The Rockaway Hotel Team , Hotel Management
Hi Michaela,Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that you had a 5-star experience during your stay with us. Our team works hard to provide exceptional service, and it's incredibly rewarding to receive such positive feedback.We greatly appreciate your support and hope to welcome you back to our hotel in the near future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.
