This felt like a bait and switch. The hotel was under construction and the entire lobby and restaurant and bar were closed. Felt like a prison. The checkin "upgraded" us from our king to a "bigger" room. What a joke. it wasn't bigger just a room with two full beds that felt like they were mattresses bought on sale at kmart before they went bankrupt. She staff were indifferent. Absolutely not worth a grand a night. Expedia should have told us details of the construction before booking. I would have stayed at the four seasons.
Michael
2024 年 5 月入住 2 晚
4/10 很差
AHMET CELALETTIN
与家人出行, 团体旅客
2024年05月12日
不满意:住宿条件和设施
There was a renovation going on…
They should have stop booking rooms under these conditions…
AHMET CELALETTIN
2024 年 5 月入住 3 晚
4/10 很差
Nancy
与家人出行
2024年04月14日
不满意:员工和服务、服务设施、住宿条件和设施
The hotel lobby and restaurants are all under construction. We were never notified of this ahead of time. In fact, we were getting emails about booking dinner in the restaurant which was not even open. Our room was not ready at 5:45 pm for check in. Instead of the 2 double bed room, we got a one bed and a roll away bed. Secondly, the hot water facet shut off after 30-45 seconds in the bathroom. There was no hot water in the bathtub. When we tried to place our breakfast order Friday evening for Saturday morning, the staff was rude and did not want to take our order. We thought we would have a wonderful weekend bridal shopping for my daughter. The hotel was a huge disappointment.