Ratings based on 989 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Apr 25, 2024 on Expedia
by A verified traveler
Posted Apr 13, 2024 on Expedia
Welcoming staff/ cozy room for breakfast
by A verified traveler
Posted Apr 7, 2024 on Expedia
by A verified traveler
Posted Apr 7, 2024 on Expedia
Great stay and hospitality
by A verified traveler from Ottawa
Posted Apr 2, 2024 on Expedia
We loved being in a quieter area to visit Manhattan. The hotel has great transit options to get uptown. From the hotel we walked to Brooklyn, Chinatown, Stone St., NYSE, the World Trade Center / 9-11 site; and we even walked to Greenwhich village. For us, the location was great. I appreciated the fact that the curtains really were blackout, that the other guests were quiet, and that we slept well and felt rested each day for all the walking. The breakfast was simple but perfect for starting off the day. We would recommend this hotel for its location, policies, price, cleanliness, and convenience. We got a valet parking permit for CityPark only a few minutes walk away so our car was safely parked all weekend for a reasonable free.
by A verified traveler
Posted Feb 25, 2024 on Expedia
by A verified traveler
Posted Feb 23, 2024 on Expedia
Comment from Hotel Management
Feb 26, 2024 by BB, Hotel Management
Thank you for staying with us! We appreciate your feedback and look forward to host you again in the near future.
by A verified traveler
Posted Feb 12, 2024 on Expedia
Bad smell. When I complained they promised me half off and never sent it. Gave me the run around and the front desk lady Ana was rude.
Comment from Hotel Management
Feb 15, 2024 by BB, Hotel Management
Dear Symone,We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that you chose this forum to disseminate erroneous information about the facts presented: you were presented on the spot with a revised bill reflecting the partial refund and our bank records show that you have received it on time. Our staff is always professional and never rude to guests.We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.
by A verified traveler
Posted Feb 11, 2024 on Expedia
by A verified traveler
Posted Feb 10, 2024 on Expedia
Very quiet and clean rooms.
Comment from Hotel Management
Feb 26, 2024 by BB, Hotel Management
Thank you for staying with us! We appreciate your feedback and look forward to host you again in the near future.
