We really enjoyed our stay, just disappointed that we paid over £200 for treatments but wasn’t given any access to the spa facilities.
James
2024 年 5 月入住 3 晚
10/10 超赞
Nick
2024年05月26日
满意:清洁度、员工和服务、住宿条件和设施
Nick
2024 年 5 月入住 1 晚
10/10 超赞
Mike
与配偶出行
2024年05月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel in a lovely area, perfect for visiting all attractions in Newmarket. Staff friendly, welcoming and efficient. Delicious breakfast and very pleasant bar area in the evening. Would definitely stay here again
Mike
2024 年 5 月入住 2 晚
10/10 超赞
Lina
团体旅客
2024年05月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very pleasant stay. Service was good. Sraff was very friendly. Maybe next time we use swimming pool.
Lina
2024 年 5 月入住 2 晚
8/10 还可以
Andrew
2024年05月11日
Andrew
2024 年 5 月入住 1 晚
2/10 糟糕
David
2024年05月6日
满意:清洁度
不满意:住宿条件和设施,员工和服务
Terrible. Never had such bad customer service. Checked out at 11am and went to go for a swim. Was told at 11.05am that we couldn’t use the pool as we had just checked out. Asked if we just just shower as we hadn’t in our room. Was refused. Spoke to duty manager who also said no. Worst customer service I’ve ever experienced in any setting. Had to drive home >200 miles without a shower. Will never go near this place again. Staff worse than Ryanair’s.