评分基于 314 条真实点评
4.7 客房清洁度
4.5 服务和员工
4.6 客房舒适度
4.7 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2021年4月24日 发布在：Expedia
用户：真实旅客
发布日期：2024年5月12日 发布在：Expedia
Awesome spot. Friendly staff. Best in Newport Beach.
用户：真实旅客
发布日期：2024年5月11日 发布在：Expedia
Just an awesome hotel
酒店管理层的评论
2024年5月15日，回复：酒店管理层 Isamar Amaya - Executive Assistant
Dear Mr. Andrew, Thank you for your wonderful comment. We are delighted to have you as our guest and anticipate your arrival in the near future!
用户：真实旅客
发布日期：2024年5月5日 发布在：Expedia
We were excited about our stay in the Lido House Harbor Cottage. Unfortunately, the cottage is showing a good deal of wear and tear. A refresh may be in order. The room amenities are lacking. The kitchen is poorly stocked with bar towels (0), dish towels (0) , and washing up supplies. There is no minibar in the room. Bathing towels were also limited. There were no additional pillowcases or bedding for our stay. Staff is lovely, but the hotel is a bit worn for a $1600 per night price point.
Further, dealing with the Marriott telephone center for all hotel requests does not make for a four star or five star experience. I called several times to speak with someone “on property” for concierge help and was directed to the call center each time.
酒店管理层的评论
2024年5月7日，回复：酒店管理层 Isamar Amaya
Good morning Ms. Marsch, Thank you for taking the time to provide your feedback during your stay. We understand how important it is to you to be comfortable while away from home. It is important for us to hear back from our guests, as it helps us improve, so we can continue to provide stellar customer service. I would like to apologize for your experience and please note, I will connect with our team and leaders to ensure we close the gaps, in the areas mentioned. With warm regards,
用户：真实旅客 来自：Rapid city
发布日期：2024年4月20日 发布在：Expedia
We completely enjoyed our stay. Next time we would request a pool view room. Otherwise it was all good.
酒店管理层的评论
2024年4月22日，回复：酒店管理层 Isamar Amaya
Good afternoon! Thank you for your recent stay at the Lido House Hotel, we are delighted to see you in the near future and we are thrilled to welcome you back soon.Thank you for your loyalty!
用户：真实旅客
发布日期：2024年4月16日 发布在：Expedia
excellent
酒店管理层的评论
2024年4月22日，回复：酒店管理层 Isamar Amaya
Hello Karla, I am genuinely delighted you had a wonderful stay and our Coastal Curators were able to provide an excellent stay for you. We are excited to have you return in the near future!In kind regards.
用户：真实旅客
发布日期：2024年4月6日 发布在：Expedia
酒店管理层的评论
2024年4月29日，回复：酒店管理层 Isamar Amaya - Executive Assistant
Hello Natalie H. Thank you for your response, we are delighted you enjoyed your stay and we anticipate your arrival in the near future. Should you have any questions or concerns please don't hesitate reaching out to us directly.
用户：真实旅客
发布日期：2024年4月1日 发布在：Expedia
We were hoping this hotel room was nicer especially for the price. The property and restaurant were nice but I was underwhelmed with the room. It was an average room with repairs need and basic necessities were cheap; bed, pillows, towel, toilet paper, etc. Disappointing quality but good location.
酒店管理层的评论
2024年4月22日，回复：酒店管理层 Isamar Amaya - Executive Assistant
Hello Jessica, We would like to sincerely apologize for the inconvenience caused to you during your stay at Lido House. We always strive to provide an enjoyable and relaxing guest experience and it seems we missed that mark this time. I have shared your insight with our leadership, and once again, I would love to apologize on behalf your experience. My hope is the next time you are in the area you would give us another chance to provide the best experience we strive to deliver. In kind regards.
用户：真实旅客
发布日期：2024年3月13日 发布在：Expedia
酒店管理层的评论
2024年4月23日，回复：酒店管理层 Isamar Amaya - Executive Assistant
Hello Susanne, Thank you for your feedback. Here at Lido House, we genuinely appreciate hearing about your experience. We wish you a lovely week and a return in the near future!In kind regards,
用户：真实旅客
发布日期：2024年1月21日 发布在：Expedia
