Ratings based on 981 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 27, 2024 on Expedia
by A verified traveler
Posted May 27, 2024 on Expedia
The rooms are beautiful. The hotel is beautiful and so conveniet to everthing we wanted to do in Niagara Falls. Breakfast was delicious. Staff was so friendly and willing to help with everything. If we go back there we will stay at the Giacomo
Comment from Hotel Management
May 28, 2024 by Jessica GM, Hotel Management
Thank you for your kind feedback. We are so pleased that you enjoyed your stay with us.
by A verified traveler
Posted May 26, 2024 on Expedia
Comment from Hotel Management
May 28, 2024 by Jessica GM, Hotel Management
Thank you for staying with us
by A verified traveler
Posted May 25, 2024 on Expedia
Comment from Hotel Management
May 28, 2024 by Jessica GM, Hotel Management
Thank you for staying with us
by A verified traveler
Posted May 25, 2024 on Expedia
The property in no way resembled the marketing that online. The cleanliness of the hotel was poor, especially the bathroom which had towels and other debris under the sink form previous guests. The breakfast was very poor, all served on cardboard plates and plastic cutlery.
Comment from Hotel Management
May 26, 2024 by Jessica GM, Hotel Management
Thank you for staying. Sorry you were dissatisfied with your stay.
by A verified traveler
Posted May 23, 2024 on Expedia
Secure and safe parking
Comment from Hotel Management
May 24, 2024 by Jessica GM, Hotel Management
Thank you for staying with us
by A verified traveler
Posted May 23, 2024 on Expedia
Comment from Hotel Management
May 24, 2024 by Jessica GM, Hotel Management
Thank you for staying with us
by A verified traveler
Posted May 21, 2024 on Expedia
Less elegant than the pictures
Comment from Hotel Management
May 22, 2024 by Jessica GM, Hotel Management
Thank you for staying with us
by A verified traveler
Posted May 19, 2024 on Expedia
Comment from Hotel Management
May 20, 2024 by Jessica GM, Hotel Management
Thank you for staying with us
by A verified traveler
Posted May 17, 2024 on Expedia
I was attracted to the Giacomo hotel because it is an Art Deco building that was converted to a hotel. Sadly, it fails on many accounts and I will not be going back. It's too bad, because I was looking forward to staying there.
Comment from Hotel Management
May 20, 2024 by Jessica GM, Hotel Management
Sorry to hear that you were unhappy with your stay.
