Ratings based on 989 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 23, 2024 on Expedia
Room was excellent….housekeeping not so much…was hit or miss. Also AC continually broke down, and after being told motor needed to be replaced, 3 days later it was still not done, even after someone came by every day. They did make amends and offered a massage, but for a 5 star hotel, neither or the above things should have been an issue at all.
Comment from Hotel Management
May 24, 2024 by Guest Experience, Hotel Management
Dear Suzanne, Warmest greetings from Melia Bali!Thank you for taking the time to share your feedback. We are pleased to hear that you found your room excellent, but we sincerely apologize for the inconveniences you experienced with housekeeping and the air conditioning.It is disappointing to learn that our housekeeping service was inconsistent and that the issue with your AC was not resolved promptly. This is certainly not the standard we strive for, especially in a 5-star hotel.We appreciate your understanding and are glad that our team attempted to make amends with a complimentary massage. However, we agree that these issues should not have occurred in the first place, and we are taking your feedback seriously to ensure improvements are made.Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a flawless experience in the future.Warm regards,Kurnia DarmayantiGuest Experience
by A verified traveler
Posted May 19, 2024 on Expedia
Family friendly, great service, amazing breakfast, walking distance to Bali Collections which has lovely shops and dining. Would stay at Melia again.
Comment from Hotel Management
May 20, 2024 by Guest Experience, Hotel Management
Dear Jennifer Ann, Warmest greetings from Melia Bali! Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay at Meliá Bali.It’s fantastic to know that you found our resort family-friendly and appreciated our great service. We’re delighted that you loved the amazing breakfast and enjoyed the convenience of being within walking distance to Bali Collection’s lovely shops and dining options.We look forward to welcoming you and your family back to Meliá Bali for another memorable stay.Warm regards,Kurnia DarmayantiGuest Experience
by A verified traveler
Posted Apr 26, 2024 on Expedia
What a beautiful property!
Comment from Hotel Management
Apr 30, 2024 by Guest Experience, Hotel Management
Dear Neal, Warmest greetings from Melia Bali! Thank you for your kind words! We're thrilled to hear that you found our property beautiful. Creating a serene and inviting atmosphere for our guests is our top priority, and we're delighted that you appreciated the beauty of our property.We hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,Kurnia DarmayantiGuest Experience
by A verified traveler from singapore
Posted Apr 22, 2024 on Expedia
It was a huge hotel and out dated felt like being on a cruise ship!
Comment from Hotel Management
Apr 26, 2024 by Guest Experience, Hotel Management
Dear Lisa, Warmest greetings from Melia Bali! Thank you for sharing your feedback with us.We appreciate your honesty regarding the size and design of our hotel. We understand that the expansive layout may not be to everyone's preference. Your feedback regarding the outdated feel has been noted, and we are continuously working on updates and improvements to enhance our guests' experience.We hope that despite these concerns, you were still able to enjoy some aspects of your stay with us. Should you choose to visit again in the future, we'd be more than happy to assist in selecting a room or area that better suits your preferences.Warm regards,Kurnia DarmayantiGuest Experience
by A verified traveler
Posted Apr 21, 2024 on Expedia
The staff was amazing! The property was beautiful! The rooms are very nice. The buffet was really good!
Comment from Hotel Management
Apr 26, 2024 by Guest Experience, Hotel Management
Dear Marci, Warmest greetings from Melia Bali! Thank you for your fantastic review!We're delighted to hear that you found our staff amazing, our property beautiful, and our rooms very nice. It's also great to know that you enjoyed our buffet offerings.We look forward to welcoming you back for another enjoyable stay at Melia Bali!Warm regards,Kurnia DarmayantiGuest Experience
by A verified traveler
Posted Apr 21, 2024 on Expedia
Wonderful place to visit and have a holiday
Excellent staff
Comment from Hotel Management
Apr 26, 2024 by Guest Experience, Hotel Management
Dear Nemandra, Warmest greetings from Melia Bali! We're thrilled to hear that you had a wonderful visit and holiday at Melia Bali. It's great to know that our staff left a positive impression on you.We look forward to welcoming you back for another excellent experience in the near future!Warm regards,Kurnia DarmayantiGuest Experience
by A verified traveler
Posted Apr 18, 2024 on Expedia
We enjoyed a wonderful week at Melia Bali. The staff were attentive and friendly and the grounds around the whole resort were beautifully kept. The Sorrento, Sakura, Lotus and Sateria restaurants provided a great variety of quality cuisine. The All Inclusive option provided is great value and is well explained and operated avoiding any misunderstanding or confusion.
The only critical comment we have to make is regarding the El Patio Restaurant, which is the buffet restaurant where breakfast is provided. We felt that the options provided were extremely limited, particularly for Europeans. Furthermore, during the course of the breakfast period a large amount of the offer was not being replaced quickly enough and meant even less choice. This was our only criticism of a wonderful stay.
Comment from Hotel Management
Apr 26, 2024 by Guest Experience, Hotel Management
Dear Allan, Warmest greetings from Melia Bali! Thank you for taking the time to share your feedback following your wonderful week-long stay at Melia Bali.We're thrilled to hear that you found our staff attentive and friendly, and that you enjoyed the beautifully kept grounds throughout the resort. It's also great to know that you appreciated the variety and quality of cuisine offered at our Sorrento, Sakura, Lotus, and Sateria restaurants. We're pleased that our All Inclusive option met your expectations in terms of value and clarity of operation.However, we sincerely apologize for the shortcomings you experienced at our El Patio Restaurant during breakfast. Your feedback regarding the limited options and slow replacement of items has been taken on board, and we will certainly address this with our Food & Beverage team to ensure improvements are made.We're glad that this was your only criticism and that it didn't overshadow what was otherwise a wonderful stay with us. Your comments are invaluable to us as they help us to continuously improve our services and offerings.We hope to have the opportunity to welcome you back for another enjoyable stay in the future, with an improved breakfast experience awaiting you.Warm regards,Kurnia DarmayantiGuest Experience
by A verified traveler from bucharest
Posted Apr 13, 2024 on Expedia
Amazing scenary, great location,love the beach ,great staff , the walk by the beach and mall and museum near by was great.. while some could say it is expensive but i say differently. Condition of peoperty is great for its age and rhe weather
Comment from Hotel Management
Apr 25, 2024 by Guest Experience, Hotel Management
Dear Andrea, Warmest greetings from Melia Bali! Thank you for sharing your wonderful experience at our resort!We're delighted to hear that you found our place gorgeous and serene, and enjoyed the delicious breakfast prepared by Chef Mr. Bayu. It's great to know that our staff, especially Agus, made your stay even more enjoyable with their helpfulness. Your compliments will be shared with Chef Mr. Bayu, Agus, and our entire team.We're thrilled that you had a chance to try our spa and found it to be a must-try experience. We strive to provide all our guests with a great experience, and we're glad we could exceed your expectations.We look forward to welcoming you back to our resort for another serene and enjoyable stay in the future!Warm regards,Kurnia DarmayantiGuest Experience
by A verified traveler
Posted Apr 11, 2024 on Expedia
This place was gorgeous and serene the breakfast was delicious the chef Mr Bayu kept the delicious food coming. You have to try the potatoes. The staff was amazing the spa is a must try and Agus was very helpful. All around great experience.
Comment from Hotel Management
Apr 25, 2024 by Guest Experience, Hotel Management
Dear Andrea, Warmest greetings from Melia Bali! Thank you for sharing your wonderful experience at our resort!We're delighted to hear that you found our place gorgeous and serene, and enjoyed the delicious breakfast prepared by Chef Mr. Bayu. It's great to know that our staff, especially Agus, made your stay even more enjoyable with their helpfulness. Your compliments will be shared with Chef Mr. Bayu, Agus, and our entire team.We're thrilled that you had a chance to try our spa and found it to be a must-try experience. We strive to provide all our guests with a great experience, and we're glad we could exceed your expectations.We look forward to welcoming you back to our resort for another serene and enjoyable stay in the future!Warm regards,Kurnia DarmayantiGuest Experience
by A verified traveler from Perth
Posted Apr 9, 2024 on Expedia
Comment from Hotel Management
Apr 11, 2024 by Guest Experience, Hotel Management
Dear Adam Jo, Warmest greetings from Melia Bali! Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you were satisfied with the service during your stay. Providing exceptional service is our top priority, and it's always rewarding to hear when we've succeeded in making our guests' stay enjoyable. We hope that we will have the opportunity to welcoming you back in the nearest future. Best regards, Kurnia DarmayantiGuest Experience
