Ratings based on 980 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 31, 2024 on Expedia
Comment from Hotel Management
Jun 1, 2024 by DWinjum, Hotel Management
We're sorry you were unhappy - If there is anything we at the hotel can do to assist you, please do not hesitate to speak with the On Duty Supervisor
by A verified traveler
Posted May 20, 2024 on Expedia
Overall a great property with included hot breakfast buffet and free drinks at happy hour. Very comfortable beds. Crane’s Roost Park was a nice area to visit. I also appreciated the free parking and the front desk was kind enough to check us in early. However, our first room had a toilet that needed repair. Upon request, we were quickly and easily moved to the room next door. But then at midnight on our first night, the incredibly loud fire alarm in our room and the room next door went off, waking us abruptly. I called the front desk to check that everything was alright and they said it was a maintenance issue. It was just so bizarre that only our alarm and the alarm in the room we were previously checked into was going off. Not even the hallway alarms. I assume it was all just coincidence or a result of the repair work needed in our prior room, but in the moment, being awakened from a deep sleep after a long day traveling, we couldn’t help but feel like we had been targeted for complaining earlier. I liked this hotel, but that first night experience left a bad taste.
Comment from Hotel Management
May 21, 2024 by General Manager, Hotel Management
Dear Wayne,Thank you for highlighting the great aspects of your stay, especially the breakfast, happy hour, comfortable beds, and early check-in. We understand the frustration caused by the faulty toilet and the disruptive fire alarm, especially after a long journey. A malfunctioning alarm is a serious concern, and we'll have maintenance address this to prevent similar incidents. We hope you will consider staying with us again to provide you with the service you deserve.
by A verified traveler
Posted May 19, 2024 on Expedia
Comment from Hotel Management
May 20, 2024 by DWinjum, Hotel Management
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.
by A verified traveler from Siesta Key
Posted May 13, 2024 on Expedia
I liked the location of this property, the free breakfast and parking, and the staff was really friendly.
Comment from Hotel Management
May 15, 2024 by General Manager, Hotel Management
Dear Sarah,Thank you for choosing Embassy Suites by Hilton Orlando North! It warms our hearts to know that our friendly service and complimentary breakfast helped create a pleasant stay for you! Your review is appreciated, and we hope you'll come back soon for another terrific experience.
by A verified traveler
Posted May 9, 2024 on Expedia
I did like the food, staff and cleanest
Comment from Hotel Management
May 10, 2024 by General Manager, Hotel Management
Dear Anibal,Thank you for joining us at Embassy Suites by Hilton Orlando North. It's terrific that you enjoyed our tasty food and clean environment! We appreciate your review, and we hope you'll come back soon!
by A verified traveler
Posted May 6, 2024 on Expedia
Very lil handicap parking close to the hotel
Comment from Hotel Management
May 8, 2024 by General Manager, Hotel Management
Dear Mary,We are glad you enjoyed your stay with us, and we appreciate your feedback about parking. We will be sure to bring this to the team. We hope to see you again soon at Embassy Suites by Hilton Orlando North.
by A verified traveler
Posted May 5, 2024 on Expedia
Good location....and the park and lake just great!!!
Breakfast and happy hour included a super plus...no complaints. Just a hint: need better bed pillows !!!!
Good place to relax....will come back!!!
Comment from Hotel Management
May 8, 2024 by General Manager, Hotel Management
Dear Ana,Your excellent review of Embassy Suites by Hilton Orlando North brightened our day! We're delighted that you enjoyed our wonderful complimentary amenities, relaxing atmosphere, and proximity to local attractions. Your comments regarding pillows will also be shared with our team. Many thanks for your kind praise and we look forward to your return.
by A verified traveler
Posted May 5, 2024 on Expedia
Comment from Hotel Management
May 26, 2024 by DWinjum, Hotel Management
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.
by A verified traveler
Posted May 4, 2024 on Expedia
Very nice
Comment from Hotel Management
May 7, 2024 by General Manager, Hotel Management
Dear Robert,Thank you for taking a moment to write a review. It warms our hearts to learn that you had a great experience with us. Thank you for staying with Embassy Suites by Hilton Orlando North and we look forward to welcoming you back.
by A verified traveler
Posted May 4, 2024 on Expedia
Comment from Hotel Management
May 6, 2024 by DWinjum, Hotel Management
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.
