Ratings based on 2,263 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 1, 2024 on Expedia
People were loud, opening and slamming doors long into the evening like a meth motel and someone brought a dog that barked and barked all night. In all my years staying at hotels, I’ve never stayed at a hotel that allowed livestock. I didn’t sleep an hour. The parking lot was dark, poorly lit and unsafe. Horrible, horrible experience.
by A verified traveler
Posted May 29, 2024 on Expedia
Ss
Comment from Hotel Management
May 31, 2024 by Best Western, Hotel Management
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel
by A verified traveler
Posted May 28, 2024 on Expedia
Paid for an upgraded room, it was poorly updated. The view was nice, but the paint job was poor, there were dings in all the furniture, and the shower drain was very slow.
It’s a decent price for the location, but don’t pay for the upgrade.
Comment from Hotel Management
May 31, 2024 by Best Western, Hotel Management
Thank you for your feedback. Please, accept our apologies for the short-comings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. We hope to welcome you back during your next visit to Orlando.Best Regards.Best Western Orlando Gateway Hotel
by A verified traveler
Posted May 28, 2024 on Expedia
Comment from Hotel Management
May 31, 2024 by Best Western, Hotel Management
Thank you for the positive feedback!We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel
by A verified traveler
Posted May 28, 2024 on Expedia
Comment from Hotel Management
May 31, 2024 by Best Western, Hotel Management
Thank you for the positive feedback!We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel
by A verified traveler from Miami
Posted May 26, 2024 on Expedia
The hotel smelled of mildew and sewage. Tried checking out 10 mins after checking in and management would not provide a refund. Didnt have any remorse or understanding that the smells affected my niece asthmatic problems. I would NOT recommended this hotel. Im thankful for Expedia staff who assisted me in placing me in another hotel. I spoke with two different representatives and they were both AMAZING
Comment from Hotel Management
May 28, 2024 by Best Western, Hotel Management
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel
by A verified traveler
Posted May 26, 2024 on Expedia
Comment from Hotel Management
May 26, 2024 by Best Western, Hotel Management
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel
by A verified traveler
Posted May 25, 2024 on Expedia
Great location
Comfortable beds and pillows
Comment from Hotel Management
May 25, 2024 by Best Western, Hotel Management
Thank you for the positive feedback!We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel
by A verified traveler
Posted May 25, 2024 on Expedia
Comment from Hotel Management
May 26, 2024 by Best Western, Hotel Management
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel
by A verified traveler
Posted May 25, 2024 on Expedia
Comment from Hotel Management
May 26, 2024 by Best Western, Hotel Management
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel
