The Fairmont Chateau Laurier has a brilliant site right by the Parliament buildings overlooking the Rideau canal and Ottawa river. The restaurants and hotel were expensive which would have been Ok if the service levels were excellent but they left a lot to be desired. In our room, there were insufficient accessible plugs to charge up phones etc, the coffee maker and kettle and two of the room lamps were not plugged in. To use the coffee maker and kettle we had to put them on the floor by the window. The pool had a limit on the number of guests at one time but this was at the very bottom of a link sent by text on Guest facilities and web new turned up at the pool and were turned away, the staff member was quite rude about it. Overall, the hotel was overpriced and is living off a reputation for excellence which it no longer deserves.
Neville Thomas
2024 年 5 月入住 3 晚
6/10 一般
Louis Alexandre
2024年06月4日
满意:清洁度
Louis Alexandre
2024 年 3 月入住 1 晚
10/10 超赞
Desmond
2024年06月4日
满意:清洁度、员工和服务、住宿条件和设施
Great heritage hotel in top shape
Desmond
2024 年 5 月入住 4 晚
10/10 超赞
Michelle
2024年06月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The stay was beautiful. My family and I had a wonderful experience. The customer service was perfect.
Michelle
2024 年 6 月入住 1 晚
10/10 超赞
John
2024年06月4日
满意:清洁度、员工和服务、住宿条件和设施
Amazing property
John
2024 年 3 月入住 2 晚
10/10 超赞
Melina
与配偶出行
2024年06月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful and clean room. Staff is friendly and helpful.