评分基于 745 条真实点评
4.1 客房清洁度
4.0 服务和员工
4.0 客房舒适度
3.9 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
Good business hotel
发布日期：2015年12月10日 发布在：HotelsClean, simple and practical, a good business hotel. Breakfast buffet offers a wide selection but tasteless.
用户：真实旅客 来自：Dulwich Hill
发布日期：2024年5月31日 发布在：Expedia
Fabulous
酒店管理层的评论
2024年6月6日，回复：酒店管理层 Customer Care NH PALERMO
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
Nice hotel, convenient location
酒店管理层的评论
2024年5月25日，回复：酒店管理层 Customer Care NH PALERMO
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.I hope to welcome back again soon.Kind Regards.
用户：真实旅客
发布日期：2024年5月13日 发布在：Expedia
Lage ist sehr schön am. Hafen direkt am Meer. Innenstadt zu Fuß leicht erreichbar.
用户：真实旅客
发布日期：2024年5月1日 发布在：Expedia
The hotel is nice and convenience, the staff is great at front desk, bar, house keeping and breakfast room.
酒店管理层的评论
2024年5月7日，回复：酒店管理层 Customer Care NH PALERMO
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO
用户：真实旅客
发布日期：2024年5月1日 发布在：Expedia
The hotel and staff are great but the area and Sicily in general is dirty and run down. Homeless people sleep in the area, the streets are dirty and poorly maintained.
酒店管理层的评论
2024年5月7日，回复：酒店管理层 Customer Care NH PALERMO
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.We apologize for your impression about the Sicily.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO
用户：真实旅客 来自：Tremblay en France
发布日期：2024年4月20日 发布在：Expedia
La chambre n’est pas du tout insonorisée, nous avions l impression que la fenêtre était entre-ouverte, alors qu’elle était fermée. Nous étions réveillés toutes les nuit avec les bruits extérieurs Absence de bouilloire et de bouteille d’eau gratuites.
Pas suffisamment de choix dans le menu du restaurant, mais le peux de plats étaient de bonne qualité.
酒店管理层的评论
2024年5月9日，回复：酒店管理层 Le Service clients
Cher client,Tout d’abord, je voudrais vous remercier pour la confiance que vous avez reposé sur notre Hôtel en choisissant NH Palermo pour votre séjour.En ce qui concerne vos commentaires, nous les avons lues attentivement et nous souhaitons vous informer que tous les commentaires reçus constituent la méthode la plus fiable pour contrôler le service que nous vous offrons et pour améliorer les problèmes à développer afin de vos satisfaire les atteintes de nos clients et de fournir un service extraordinaire. Ces commentaires seront très précieux pour les prochaines actions à mettre en œuvre. Veuillez recevoir nos excuses les plus sincères pour ne pas avoir pu couvrir vos attentes.Nous espérons que vous nous donnez une seconde chance. Au plaisir de vous accueillir dans un futur proche.Cordialement,Très cordialement
用户：真实旅客
发布日期：2024年4月12日 发布在：Expedia
The location for this hotel is great for a short stay in Palermo .. close enough to both the port and the city for all the sights.
What was very disappointing and we hadn’t been made aware of was the pool area was closed due to the pool being updated with a new tile band. There are no other areas for lying out at the hotel and the hotel reception were not apologetic when we asked about it.
The cleaning around the hotel is a little lax. Rubbish, glasses and a water bottle was left by the pool area for the 3 days we were there. The staircase to the first floor was definitely not mopped down or swept either. The same 6 black sticky spots on the first 6 stairs were there for the duration too.
The bedroom was nice but again floors were not washed and the bathroom cleaning was a bit haphazard.
酒店管理层的评论
2024年4月16日，回复：酒店管理层 Customer Care NH PALERMO
Dear Kate,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.Just to clarify your comment about the pool, is not closed for work in progress we just emptied the pool for clean and make a few work but the pool officially open in May not before.With regards to your comments, we have read them carefully and would like to inform you that all the feedback given is the most reliable method of monitoring the service we offer and to improve the issues that need to be developed in order to achieve our guest’s satisfaction and to provide an extraordinary service. This comments will be highly valued for next actions to be implemented. Please receive our most sincere apologies for not having been able to cover your expectations.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO
用户：真实旅客
发布日期：2024年4月8日 发布在：Expedia
Bellissimo hotel, stanze spaziose con vista sul mare, pulito e con personale disponibile e professionale. Ottimo per viaggi di lavoro e convention. Purtroppo la posizione non è l'ideale per visitare il centro storico di Palermo.
酒店管理层的评论
2024年4月18日，回复：酒店管理层 Customer Care NH PALERMO
Dear Guest,First, let me show you my sincere gratitude for taking the time in sending us your review through Expedia and for the trust you have placed in our hotel, by choosing it for your stay at NH Palermo.On behalf of myself and all the staff, thank you for the compliments you have reserved for us in terms of service and hospitality. We are confident of being able to make you live all the extraordinary about this place and I did it with professionalism and attention.I hope to welcome back again soon.Kind Regards.Customer CareNH PALERMO
用户：真实旅客
发布日期：2024年4月5日 发布在：Expedia
Great hotel, but the immediate area isn’t what I expected. Really cool view of ships coming and going.
