Palm Island Indoor Waterpark Vacations & Packages

Good. Only problem was water in jacuzzi was cold

Room was large and comfortable. Staff was pleasant and did seem to be trying. However this hotel is cheaply constructed. Many things coming apart. Missing features where there should be such as hooks or shelves for towels in the bathroom. Our large room was set up for 2 TV's but only one was there. Other glitches such as check in was 3pm and we got there at 4 but we had to wait until 5 to get in our room. After a long drive with kids that did not go over well. Then the next day both our key cards stopped working after coming back from the falls. More time wasted getting that sorted. Also bait and switch on breakfast. No waffle makers. They did have pancakes both days with sausage and scrambled eggs. Toast and cereal and some apples. Nothing else. No yougurt or muffins or other extras we are used to at other hotels. Kids did not eat much. Overall a very average stay. I would look at other options if ever back this way.

Loved thestaff very pleasant!