Ratings based on 1,056 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 29, 2024 on Expedia
Great location!
by A verified traveler
Posted May 28, 2024 on Expedia
Property is great. Customer care was amazing especially Jane at front desk. She did amazing job for my family.
by A verified traveler
Posted May 28, 2024 on Expedia
by A verified traveler
Posted May 27, 2024 on Expedia
No parking, small pool area. Limited parking. Rooms were dated. Only good it was close shopping and restsurants.
by A verified traveler
Posted May 26, 2024 on Expedia
by A verified traveler
Posted May 25, 2024 on Expedia
Could of had a more comfortable ed. And a less noisy air-condition
Comment from Hotel Management
May 28, 2024 by patty, Hotel Management
Dear James,Thank you for staying at Palm Mountain Resort and Spa on your most recent visit to Palm Springs. We greatly appreciate your business and the four-star rating. As part of our renovation, we'll have new mattresses. Our team enjoys knowing we helped to create a memorable stay. Please come back and visit us again soon. Thank you,Patty DavisGeneral Manager
by A verified traveler
Posted May 22, 2024 on Expedia
Beautiful place, very nice and helpful staff, convenient, clean and quiet.
Comment from Hotel Management
May 23, 2024 by patty, Hotel Management
Dear Anna,We thank you for choosing to stay at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We truly appreciate your business and the five-star rating. We are delighted to read your positive comments and know we helped to create a memorable stay. We hope to welcome you back again soon. Thank you,Patty DavisGeneral Manager
by A verified traveler
Posted May 21, 2024 on Expedia
by A verified traveler
Posted May 21, 2024 on Expedia
interior decor needs a facelift, poolside rooms tend to be very noisy at times
Comment from Hotel Management
May 23, 2024 by patty, Hotel Management
Dear Franko,Thank you for staying with us at the Palm Mountain Resort and Spa. We value each guest, as we know you have a choice when deciding where to stay in Palm Springs.We strive to exceed our guests' expectations by providing the right room, technology, and service to make every stay relaxing, invigorating, stimulating, and filled with positive interactions. We will be renovating our guest rooms starting in November and completing them by March 2025. The renovation will include new furniture, flooring, and a brighter look. We hope you will be back again in the future. Sincerely,Patty DavisGeneral Manager
by A verified traveler
Posted May 21, 2024 on Expedia
Comment from Hotel Management
May 23, 2024 by patty, Hotel Management
Dear Sylvia,Thank you for staying at Palm Mountain Resort and Spa on your recent visit to Palm Springs. We greatly appreciate your business and the five-star rating, and we know we helped create a memorable stay. We hope to welcome you back again soon. Thank you,Patty DavisGeneral Manager
