评分基于 447 条真实点评
4.0 客房清洁度
3.8 服务和员工
4.0 客房舒适度
3.8 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2022年6月29日 发布在：Hotels
不分享，因为一般
用户：真实旅客
发布日期：2024年5月30日 发布在：Expedia
the hotel is very dated and could do with an upgrade, food was mediocre and there isn't anything close to the hotel anything touristy is a bit of a drive away.
酒店管理层的评论
2024年5月30日，回复：酒店管理层 Hotel Manager
Dear Gareth,Kind regardsWe regret that we did not meet your expectations on this occasion. All your comments were duly noted to improve the experience of our guests.Hotel Manager
用户：真实旅客
发布日期：2024年5月20日 发布在：Expedia
Good service!
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Hotel Manager
Dear Leticia,Best regardsWe appreciate your review and we hope to have the opportunity to welcome you in the near future.Thank you very much for your visit.Hotel Manager
用户：真实旅客
发布日期：2024年5月11日 发布在：Expedia
This resort was amazing for the price!
酒店管理层的评论
2024年5月18日，回复：酒店管理层 Hotel Manager
Dear Ana,Best regardsWe are glad that your experience was pleasant, we look forward to your next visit.Hotel Manager
用户：真实旅客
发布日期：2024年5月6日 发布在：Expedia
Muy poco personal, y permitieron la entrada de más personas de las que pueden atender ya que para todos los restaurantes, bares y baños se tenia que hacer una fila enorme.
El sabor de la comida fue pasable pero no tienen variedad, ya que se desayunaba, comia y cenaba lo mismo.
酒店管理层的评论
2024年5月8日，回复：酒店管理层 Director Hotel
Estimado Celso,Reciba un cordial saludoEn relación al personal revisaremos las circunstancias de lo que nos menciona para mejorar la experiencia de nuestros huéspedes. Sobre la variedad de las comidas, se solicitó al Chef Ejecutivo revisar las ruedas de menú .Atentamente,Director Hotel
用户：真实旅客
发布日期：2024年5月6日 发布在：Expedia
No happy with food and beverages options
酒店管理层的评论
2024年5月8日，回复：酒店管理层 Hotel Manager
Dear Omar,Please accept our warmest greetingsWe regret that we did not meet your expectations regarding our gastronomic offer, we have informed the executive chef to implement improvements and enhance the experience of our guests.Hotel Manager
用户：真实旅客
发布日期：2024年5月2日 发布在：Expedia
This hotel is not all inclusive since I paid two nights and 3 day and they only allowed me to have one lunch, no the day of arrival and no the day of departure. You have to walk 7 minutes from my room 331 to the front desk. No drinkable water in the room so I catch diarrea. Was a bad idea to stay in this place.
酒店管理层的评论
2024年5月2日，回复：酒店管理层 Director Hotel
Dear Luis,Best regardsWe will transmit your comments to the corresponding work team to improve the experience of our guests. Hotel Manager
用户：真实旅客
发布日期：2024年4月21日 发布在：Expedia
We stayed 2 nights at the resort. It was a decent stay, but nothing grand. While the outside grounds/buildings were immaculate, the inside of the room we stayed in was very outdated, aged and not overly clean. It was disappointing. The mini fridge was not stocked when we arrived and when it did get stocked, it was very minamally done and with no beer. A let down given it’s an all-inclusive. Also, the resort doesn’t do anything for birthdays unless you pay. Too bad because we were on this trip for my husbands 50th.
酒店管理层的评论
2024年4月22日，回复：酒店管理层 Hotel Manager
Dear Giselle,Please receive a cordial greeting.We will share the information provided with the staff involved to correct and improve the experience of our guests.Hotel Manager
用户：真实旅客
发布日期：2024年4月2日 发布在：Expedia
酒店管理层的评论
2024年4月4日，回复：酒店管理层 Director Hotel
Estimado Nick,Reciba un cordial saludoLe damos las gracias por calificar su experiencia en el hotel.Atentamente,Director Hotel
用户：真实旅客 来自：Evergreen
发布日期：2024年4月2日 发布在：Expedia
The staff was not friendly upon arrival and check-in, service at the bars was slow and unfriendly. The food was ok but all the restaurants that we went to had basically the same things other than the entree. The pool was warm like a hot tub, not cool and refreshing. The beach was rocky. The room was dated and our toilet and shower didn't work properly. Luckily it was in beautiful Costa Rica which made up for everything and the tour that was offered to Tortuga Island was awesome, with a great staff and food!!
酒店管理层的评论
2024年4月4日，回复：酒店管理层 Hotel Manager
Dear Brando,Please accept our warmest greetingsAllow me to express our sincere apologies, we have asked the department heads to schedule additional training for the front desk and A&B staff to expedite service. We have also asked the Executive Chef to review our gastronomic offerings. Regarding the technical issues, please be assured that we use constructive criticism in the most appropriate way to improve our guests' experience.Hotel Manager
