We booked for two nights and decided to use the underground parking. Since the car was with a trailer, they made us pay for two parking spots, which was okay. However, the barrier went down at the entrance too soon and crashed into the car's rear window. There were CCTV cameras, so everything was evident. We immediately informed the hotel manager and Societe Icade guards on duty. The proper form was filled out. It has been over six months since then, and although we called several times, we haven't yet received any information regarding the damage compensation. We were left alone with the matter, which I found to be neglectful.