Ratings based on 945 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler from Aliquippa
Posted May 12, 2024 on Expedia
Welcoming staff. Place to store you luggage. Close to restaurants and lovely park.
Comment from Hotel Management
May 24, 2024 by Geoffroy - Libertel Austerlitz Jardin des Plantes, Hotel Management
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that you appreciated the welcoming nature of our staff and the cleanliness of our rooms. Our team strives to provide a hospitable and clean environment for all our guests.It is also gratifying to know that our location close to delightful restaurants and the lovely park added value to your stay. We understand the importance of a conveniently located hotel to enhance our guests' experience.Thank you for highlighting the overall condition of Libertel Austerlitz Jardin des Plantes. Our efforts in maintaining a well-appointed facility are validated through your positive remarks.It would be our pleasure to have you return on another occasion. Very best wishes,Geoffroy - Libertel Austerlitz Jardin des Plantes
by A verified traveler
Posted May 1, 2024 on Expedia
Loved everything about this property, great value for money.
Comment from Hotel Management
May 24, 2024 by Geoffroy - Libertel Austerlitz Jardin des Plantes, Hotel Management
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to read that your time with us was enjoyable and that you found our rates competitive.It would be our pleasure to have you return on another occasion. Very best wishes,Geoffroy - Libertel Austerlitz Jardin des Plantes
by A verified traveler
Posted May 1, 2024 on Expedia
Clean and friendly and helpful
Comment from Hotel Management
May 24, 2024 by Geoffroy - Libertel Austerlitz Jardin des Plantes, Hotel Management
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.It would be our pleasure to have you return on another occasion. Very best wishes,Geoffroy - Libertel Austerlitz Jardin des Plantes
by A verified traveler
Posted Apr 24, 2024 on Expedia
Great location on the edge of Jardin des Planters with shops, cafes, restaurants & transport closed by.
But it's very noisy from the train station opposite 😕
Comment from Hotel Management
Apr 30, 2024 by Geoffroy - Libertel Austerlitz Jardin des Plantes, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.It is heartening to hear that you appreciated our hotel's excellent location and the convenience of having local amenities close at hand.We regret to hear that the noise from the train station impacted the tranquility of your stay. Our rooms are soundproofed, yet we understand that the vibrancy of the city can sometimes reach our guests. For future visits, we suggest requesting a room on the courtyard side, which tends to be quieter.We are delighted that the cleanliness of our hotel, the condition of our facilities, and the quality of service provided by our staff met your standards. Our team takes great pride in ensuring a welcoming and comfortable environment for our guests.Regarding the room amenities, we constantly strive to offer the best experience possible and will take your feedback into consideration as we make ongoing improvements.We hope to welcome you back. Best wishes,Geoffroy - Libertel Austerlitz Jardin des Plantes
by A verified traveler
Posted Apr 12, 2024 on Expedia
Staff on reception were incredibly friendly and helpful. Nothing was too much trouble. Great location and room was spacious and clean.
Comment from Hotel Management
Apr 30, 2024 by Geoffroy - Libertel Austerlitz Jardin des Plantes, Hotel Management
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that our reception team's friendliness and helpfulness stood out during your stay. It is our pleasure to serve you and ensure your comfort. We take pride in our clean and spacious rooms, and it's wonderful to know that they met your expectations. Regarding the hotel's condition, we continuously strive to maintain and improve our facilities to provide the best possible experience for our guests.It would be our pleasure to have you return on another occasion. Very best wishes,Geoffroy - Libertel Austerlitz Jardin des Plantes
by A verified traveler
Posted Apr 9, 2024 on Expedia
Handy location close to the train station. The room was nice and clean with tea and coffee making facilities. The negative was that the elevator stops half a storey below the room, requiring you to carry suitcases up/down half flight of stairs. The rooms and corridor are carpeted so there is a musky smell to the hotel. Also being so close to the staton meant being on the main road so lots of traffic noise throughout the night. Hotel lobby/entrance very small and reception staff was a bit abrupt, not the most friendliest.
Comment from Hotel Management
Apr 30, 2024 by Geoffroy - Libertel Austerlitz Jardin des Plantes, Hotel Management
Dear Madam,Thank you for the time taken to share your experience of staying with us.We are delighted to hear that you found our location convenient and appreciated the cleanliness of your room, as well as the availability of tea and coffee making facilities.We regret to hear that certain aspects did not meet your expectations. The design of our historic building does result in the elevator stopping between floors, and we apologize for any inconvenience this may have caused. While we take pride in maintaining a clean and welcoming environment, we understand that the unique charm of our carpeted rooms and corridors might not appeal to all our guests. Furthermore, our central location does come with the vibrancy of city life, though we strive to minimize any disturbances with soundproofing measures. We are saddened to learn that our reception staff's service did not leave you with the warm impression we aim to provide, and this will be addressed internally.We are continuously working to enhance our guest experience and your insights are invaluable to us. We want every guest to leave with a positive impression, and it's encouraging to know that you enjoyed several amenities during your stay.We hope to welcome you back. Best wishes,Geoffroy - Libertel Austerlitz Jardin des Plantes
by A verified traveler
Posted Apr 5, 2024 on Expedia
Very Clean and breakfast good
Comment from Hotel Management
Apr 30, 2024 by Geoffroy - Libertel Austerlitz Jardin des Plantes, Hotel Management
Dear Sir,Thank you very much for this kind review.We are grateful for your appreciation of the high standards we try to maintain and it’s a pleasure to know that we were able to help you start your day off right with our tasty breakfast buffet.We look forward to a return visit from you in the future.Best wishes,Geoffroy - Libertel Austerlitz Jardin des Plantes
by A verified traveler
Posted Mar 18, 2024 on Expedia
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Comment from Hotel Management
Mar 19, 2024 by Geoffroy - Libertel Austerlitz Jardin des Plantes, Hotel Management
Dear Sir,Thank you for sharing this review of your time at our hotel.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be an absolute pleasure to welcome you again in the future. Best regards,Geoffroy - Libertel Austerlitz Jardin des Plantes
by A verified traveler
Posted Mar 1, 2024 on Expedia
Comment from Hotel Management
Apr 3, 2024 by Geoffroy - Libertel Austerlitz Jardin des Plantes, Hotel Management
Cher Monsieur,Merci pour votre avis.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous compter de nouveau parmi nous,Geoffroy - Libertel Austerlitz Jardin des Plantes
by A verified traveler
Posted Feb 18, 2024 on Hotels
Comment from Hotel Management
Feb 23, 2024 by Geoffroy - Libertel Austerlitz Jardin des Plantes, Hotel Management
Chère Madame,Tous nos remerciements pour votre commentaire.Nous sommes enchantés de constater que vous avez passé un très agréable séjour dans notre établissement en partie grâce au professionnalisme de l'équipe. Merci pour votre mention du confort des chambres, nous sommes ravis qu'elles vous aient plu.Nous sommes impatients de vous recevoir à nouveau. Bien à vous,Geoffroy - Libertel Austerlitz Jardin des Plantes
