评分基于 116 条真实点评
4.9 客房清洁度
4.5 服务和员工
4.6 客房舒适度
4.8 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
Bad service & impolite working attitude on workers
发布日期：2024年2月28日 发布在：HotelsFront desk attitude was bad,
One day out of power, no apologize for the inconvenience caused.
酒店管理层的评论
2024年3月1日，回复：酒店管理层 Stefan Viard - General Manager
Dear Pit Sheng, I'm sorry to hear about your negative experience with our hotel's service. Providing excellent guest service is a top priority for us, and we apologize for the lack of apology for inconveniences such as the short power outage. We take your feedback seriously and will address this matter with our team to ensure that all our guests receive the level of service they deserve. It's important to us that every guest feels valued and appreciated during their stay.If you would like to discuss your experience further or have any specific concerns you'd like to address, please feel free to reach out to us via email. I hope that you will agree to give us a second chance to make your next stay a wonderful one. Stefan ViardGeneral Manager - SO/ Paris
用户：真实旅客
建議空氣清新機
发布日期：2023年10月17日 发布在：Hotels建議可以加裝空氣清新機
空氣有點灰塵
酒店管理层的评论
2023年10月24日，回复：酒店管理层 Stefan Viard - General Manager
Dear Yi, Thank you for taking the time to share your feedback with us. It is a pleasure to read that your stay met your expectations. The entire SO/ Paris team is looking forward welcoming you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris
用户：真实旅客
发布日期：2023年4月12日 发布在：Hotels
酒店管理层的评论
2023年4月14日，回复：酒店管理层 Stefan Viard - General Manager
Dear Maggie, Thank you so much for taking the time to rate your experience with us. It is a real pleasure to see that your stay met your expectations ! All the SO/ Paris team is looking forward to welcome you back soon in our Parisian Lighthouse. Stefan ViardGeneral Manager - SO/ Paris
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
Excelente hotel y muy buena atención del personal.
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Stefan Viard - General Manager
Dear Manuel, Thank you for your feedback. The entire SO/ Paris team is looking forward to welcome you back soon with us ! Stefan ViardGeneral Manager - SO/ Paris
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Very nice hotel. Great staff and great service. Very comfortable bed and pillows
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Stefan Viard - General Manager
Dear Julio, Thank you for your feedback. It is great to read how much you enjoyed your experience at SO/ Paris and we are looking forward to see you again soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris
用户：真实旅客
发布日期：2024年5月25日 发布在：Expedia
I love the attention and details. The hotel is in great condition and the beds are very comfortable. I love that we could check in early and that we receive breakfast in the room at 11 when we woke up late. I will definitely recommend your hotel and will stay again.
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Stefan Viard - General Manager
Dear Paola,Thank you for sharing this feedback with us. We are thrilled to read how much you enjoyed your experience and are looking forward to see you again soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris
用户：真实旅客
发布日期：2024年5月25日 发布在：Expedia
Great experience
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Stefan Viard - General Manager
Dear Ali,Thank you for taking the time to share your feedback with us. It was a pleasure welcoming you in our Parisian Lighthouse and we are looking forward to see you again soon at SO/ Paris ! Stefan ViardGeneral Manager - SO/ Paris
用户：真实旅客
发布日期：2024年5月23日 发布在：Expedia
Check in sehr holprig und wir hatten zwei Stunden Zeitverlust dadurch. Der Pool ist sehr ungemütlich und lädt nicht zum entspannen ein (Badekappenpflicht) da recht unschön gestaltet.
酒店管理层的评论
2024年5月24日，回复：酒店管理层 Stefan Viard - General Manager
Dear Michaela,We really appreciate you taking the time to share your feedback with us. While I can see that your overall stay was an enjoyable one, I regret to read thatwe were not always up to expectations during your stay. Rest assured that all of your comments have been taken into account and shared with our team to look into the matter and make sure that your next stay will be a perfect one. I hope that we will be able to welcome you back soon at SO/ Paris for, I can assure you, a wonderful success. Stefan ViardGeneral Manager - SO/ Paris
用户：真实旅客
发布日期：2024年5月21日 发布在：Expedia
Place is five stars all around. Location, rooms, the rooftop bar and dining, the breakfast spread. The whole 9 yards. You will not be disappointed here.
酒店管理层的评论
2024年5月24日，回复：酒店管理层 Stefan Viard - General Manager
Dear Justin,Thank you for this amazing feedback. We are committed to make each of our guests stays memorable and unique and it is a great pleasure to read feedback like yours. The entire SO/ Paris team is looking forward to welcome you back soon in our Parisian Lighthouse ! Stefan ViardGeneral Manager - SO/ Paris
用户：真实旅客
发布日期：2024年5月20日 发布在：Expedia
Muy buena ubicación y bonitas instalaciones, por las noches se escucha una pequeña alarma nada más que no sabía de dónde provenía.
酒店管理层的评论
2024年5月24日，回复：酒店管理层 Stefan Viard - General Manager
Dear Manuel, Thank you for sharing your feedback. It is a pleasure to read that you had a great stay in our Parisian Lighthouse. Rest assured that we will investigate the matter regarding the alarm you mentionned. The entire SO/ Paris team is looking forward to see you again soon with us ! Stefan ViardGeneral Manager - SO/ Paris
