My tv didn’t work told them twice was never fixed. Worse stay there ever
Chester
2024 年 5 月入住 2 晚
10/10 超赞
Caren
与家人及幼儿出行
2024年05月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Was there for a tournament
It was clean and fast check in
Caren
2024 年 5 月入住 2 晚
4/10 很差
Michael,Louisville
商务旅客
2024年05月25日
不满意:清洁度、服务设施、住宿条件和设施
Hotel was under renovation and this was not listed on any site. Upon checking in I was told the pool, fitness center, and other amenities were not available. While the room was nice the 2/3 of the towels had holes in them like an animal had eaten through them. They were clearly worn out and should have been tossed. The coffee pot in the room was missing pieces and the kitchen area was missing most of its silverware. There was just too much wrong to keep listing. Maybe after the remodel they will have it all figured out.
Michael
2024 年 5 月入住 1 晚
6/10 一般
Lenora
与家人及幼儿出行
2024年05月7日
满意:清洁度
不满意:服务设施
Under construction, pool closed and since this was a trip for little kids to swim, it would have been nice to know prior so we could make other arrangements. Evening appetizers advertised didn’t exist. Rate should reflect amenities that you don’t have.
Lenora
2024 年 2 月入住 1 晚
8/10 还可以
Susan
2024年04月28日
满意:清洁度、员工和服务、服务设施
Hotel is in the middle of a renovation. Rooms were excellent and spacious. Hot tub , ice machines not working. Breakfast was meh
Susan
2024 年 4 月入住 1 晚
4/10 很差
Frances
与家人及幼儿出行
2024年04月4日
不满意:服务设施,清洁度
I paid for a King bed, I did NOT get a king bed. The hot tub was out of service. No towels in the pool area. I was supposed to have a bath tub and it was a shower.
Frances
2024 年 3 月入住 1 晚
10/10 超赞
David
与家人出行
2024年03月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We are frequent concert attendees and ALWAYS book here! Not only is the location incredibly convenient for any Civic Center events, the staff is always welcoming and helpful. The new renovations are top notch and this is by far one of my favorite hotels to stay at! We will definitely return!