The hotel is in need of refurbishment to say the least the bar area was disgusting seats broken only bottles as pumps not working and dirty glasses infact the hotel should be condemned.
The only saving grace was the staff and the breakfast the staff were polite,friendly and helpful especially Annie who made breakfast service a pleasure.
Disappointing that hotels.com have this on there web site as im sure if they sent an inspector they would not recommend this hotel I for one will not be recommending it.
Graeme
2022 年 3 月入住 2 晚
10/10 超赞
真实旅客
2022年03月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
All the staff that I met were very helpful. Especially as I had left my charger for mobile at home they provided me with one. As the kitchen was out of commission in evening they arranged a meal for me. I have stayed in a few hotels over europe and this was one of the better ones.
真实旅客
2022 年 3 月入住 1 晚
2/10 糟糕
Craig
与配偶出行
2022年02月6日
不满意:清洁度、服务设施、住宿条件和设施
The condition was dirty bar was closed no hot water so couldnt get a shower in the morning £80 for a night a would stay there again for £20 a night
Craig
2022 年 2 月入住 1 晚
8/10 还可以
Steven
团体旅客
2021年11月28日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Reunion
Perfect for what we needed
Steven
2021 年 11 月入住 1 晚
6/10 一般
真实旅客
2021年11月21日
满意:员工和服务,清洁度
不满意:客房舒适度
Dated but ok
A bit dated. Uncomfortable bed. Pillows solid
真实旅客
2021 年 11 月入住 2 晚
6/10 一般
Garry
2021年11月21日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Queens hotel Nov 21
Reception was closed and told to go to the bar. Once he had finished serving a couple of people we got checked in. He was friendly and gave us the information needed. The elevator buttons were missing and you had to put your finger into an open switch which was quite worrying. Our room was clean but badly needing upgraded. Floor and bed was extremely annoying as you couldn’t breathe without something squeaking. There was a droning noise that must be an external extractor or something like that.
Breakfast was ok, staff were friendly and you didn’t have to wait long on your food arriving.
Overall, friendly staff in a hotel that is in need of an upgrade.
Garry
2021 年 11 月入住 1 晚
6/10 一般
Anne
2021年11月12日
满意:员工和服务,清洁度
Anne
2021 年 11 月入住 2 晚
8/10 还可以
真实旅客
2021年11月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2021 年 11 月入住 2 晚
4/10 很差
真实旅客
商务旅客
2021年10月29日
满意:员工和服务
不满意:客房舒适度,住宿条件和设施
Staff great, hotel absolutely terrible
Hotel is in urgent need of investment, carpets/walls/furniture very dated. Biggest issue is the quality of the beds and showers in room. The beds clearly havent been upgraded for many years and are quite simply that uncomfortable it makes sleeping very difficult. The shower systems must be 20/25 years old? The bathrooms look like they were ladt updated in the 80s. Breakfast is very limited ( no hot breakfast on day 1 with no explanation and day 2 was informed that hot offering was limited). No hairdryers, some fittings and fixtures damaged. Fair play to the staff on site, couldnt fault any one of them but its criminal that hotel even charges for rooms given the state its in. It needs to close temporarily so even some of the basic amenities can be upgraded very very poor this from Best Western