When I showed up to check-in, I was told the did not have my reservation and "I don't know what to tell you." I had my reservation confirmation in hand. I asked to just be checked in directly, and not thru Expedia and was told they were sold out. I gave up and went to the car to figure out what to do with my family at 10:30 at night. It wasn't until a friend who was also staying at the same hotel came down and pushed for room that they magically found one.