Staff is cordial and accommodating
Expedia on the other hand
Samuel
2024 年 6 月入住 1 晚
10/10 超赞
Jeffrey
2024年06月5日
Jeffrey
2024 年 5 月入住 1 晚
4/10 很差
Leanne
与家人及幼儿出行, 商务旅客
2024年06月4日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
When checking in I agreed to a $25 cleaning fee if we left the room messy dirty etc. But when getting to the room it was filthy, the one bed had sheets that had some blood stains on it which I didn't take notice to until later in the evening. Our feet were sticky from the floor being so dirty. I had to wipe my children's feet from them being completely black from the floor being dirty. A cloth chair in the corner was "green" but black from that being dirty never had a cleaning from what it seemed. The tv was not working. This was not even worth $50 I will never stay here again.
Leanne
2024 年 5 月入住 1 晚
6/10 一般
Jean,San Carlos
与配偶出行
2024年06月4日
不满意:住宿条件和设施,员工和服务
Apparently replacing towels isn't a thing at Hotel Serene; we used the same towels for our 4-day stay and had to request toilet paper and tissues.
The "breakfast facilities" are an unfinished room with overt paint cans and cabinets without drawers and more egregiously, a non-functional juice machine. Don't advertise what is NOT usable.
We've not experienced bed springs with such a distinct squeak but if that's your thing, they have it.
A minimal experience with an above minimal cost.
Jean
2024 年 5 月入住 3 晚
6/10 一般
Miguel
2024年06月3日
满意:清洁度、员工和服务、住宿条件和设施
.
Miguel
2024 年 5 月入住 1 晚
4/10 很差
Senna
2024年06月3日
不满意:住宿条件和设施,清洁度
Property is much dingier than in photos. The room smelled musty & like bo.
Senna
2024 年 6 月入住 1 晚
10/10 超赞
Mackenzie
2024年06月2日
满意:清洁度、员工和服务、住宿条件和设施
Mackenzie
2024 年 4 月入住 4 晚
8/10 还可以
Hugo
2024年06月1日
满意:员工和服务,清洁度
Hugo
2024 年 5 月入住 1 晚
2/10 糟糕
James
2024年05月26日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very basic. Like worse than a Military Barracks. Bed frame was metal and every time you move, you hear it.
James
2024 年 5 月入住 7 晚
6/10 一般
Alicia
2024年05月24日
满意:员工和服务
不满意:住宿条件和设施,清洁度
I booked this last minute so am thankful we were able to get a room. The staff was nice. One of the reasons we booked it is because of the surrounding area. We got to the hotel and very quickly realized it is not a hotel for a family. I felt like it was a “hookup” hotel and a drug drop off/exchange place. Pretty sketchy. The beds were comfortable but I couldn’t shake the feeling the room was dirty. There was a pretty big dust ball on the wall by the tv, the lamp shade was broken and one of the mattresses had a brownish stain on it. Overall, would maybe stay here again if I didnt have my kids with me.