2/10 糟糕
真实旅客
与配偶出行
2020年02月19日
不满意：员工和服务
I took a shower and the floor in the room got wet a little bit. I couldn’t find anything not even a rug to wipe it. So I used one of the towels to dry the floor. Turned out that the floor was dirty so when I wipe the floor, the towel got dirty. I didn’t think it would be a problem. When I checked out, the worker said that the towel got dirty so she has to wash it. I told her that if she wash it, the towel will be clean and it won’t be that hard to clean it. Because the towel didn’t get dirty with blood or something that wasn’t washable. They way she talked to me, sounded like they don’t wash anything including the sheets, blanket, etc. in the room after the guests checkout. Because she said “I have to wash it” They will charge you anything that get dirty in the room so they don’t have to wash anything. That’s really disgusting. She charged me 400 baht. If I knew she will charge me 400 baht just for that, I would wash it because it’s not hard to get rid of the dirt on the towel. Also I booked the room for 2 nights but only spent one night there. I didn’t complain when I didn’t get any refund for the night that I didn’t spend there. But charged me 400 baht just for that, i can’t accept it.
真实旅客
2020 年 2 月入住 2 晚