4/10 很差
Chun Wai
团体旅客
2020年01月29日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Poor experience, stay away!
Utterly disappointed. We were down-graded to another room for 2 days out of the 4-day stay without explanation or compensation. Check-in time was at 2pm yet the room wasn't ready until 5pm. Only 2 towels were supplied when we had 6 people. Shower had extremely poor water pressure. No hair dryer was provided. Bathrooms had used shower gels and caps lying around. Refrigerator didn't work so we had to place everything in the freezer. Tables had left over foods and stains. Duvet had stains. TV didn't work in the common room, we informed the reception to fix, they sent a guy up who just pressed the buttons for a minute and left without saying anything. Swimming pool was disgusting with debris and the water looked yellow. Went to Phuket for a relaxing holiday and left feeling not relaxed at all. The reception were constantly filled with guests that had complaints. Will never recommend this place to anyone.
Chun Wai
2020 年 1 月入住 4 晚