The service is poor, no breakfast even if they say it's included only coffee and jus.
Med Amine
2024 年 5 月入住 2 晚
4/10 很差
Samantha
与家人及幼儿出行
2024年05月26日
不满意:员工和服务
Couldn't get checked in then they checked me into one room, I left and came back and they gave my room to someone else. Couldn't give towels or rags. No breakfast except poptarts smh
Samantha
2024 年 5 月入住 1 晚
2/10 糟糕
Cindy
与家人出行
2024年05月26日
满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
There was no breakfast provided except Nutrigrain Bars, Granola Bars, Coffee, and watered-down juice. We didn't have any washcloths, We had to walk up on the stairs to the 3rd Floor when we requested an accessible room. We were supposed to have a jacuzzi and our room didn't have one. Also, the staff was RUDE!!
Cindy
2024 年 5 月入住 1 晚
2/10 糟糕
Teresa
2024年05月25日
不满意:服务设施
Our room was disgustingly dirty. The floors were black never been cleaned. The toilet leaked all over the floor, and it didn't overflow. It just leaked. The shower was broken. The microwave was broken. The coffee maker was broken. It smelled awful. The air conditioner filter look like it has never been cleaned, I had dirty sheets, no blanket no one cleaned our room at all. It was supposed to have continental breakfast no coffee no breakfast. I would never recommend anyone to ever stay at this hotel. I will never stay here again. I want my money back.
Teresa
2024 年 5 月入住 2 晚
4/10 很差
Tina
2024年05月24日
不满意:清洁度、员工和服务、住宿条件和设施
Tina
2024 年 5 月入住 1 晚
4/10 很差
Tina
与家人出行
2024年05月24日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Called property and asked about breakfast. They said full hot breakfast. Next morning it was not. Only a pack of pop-tarts available. Bed was stained with dried blood on mattress cover. No hot water in the sink, only cold. 4/7 days no towels available upon request. Front desk is suppose to be open 24/7, but front area was locked at all doors this morning for undetermined amount of time. Air conditioner did not work well. At 60 degrees it barely cooled the room by 3-4 am due to the temperature drop. Average temp was low 80s at most during our stay. No bugs on the plus side and the pools were nice.
Tina
2024 年 5 月入住 6 晚
2/10 糟糕
Denise
2024年05月23日
不满意:清洁度、员工和服务、住宿条件和设施
Denise
2024 年 5 月入住 1 晚
2/10 糟糕
Jeffery
2024年05月23日
不满意:员工和服务
We arrived and they had over booked. We were sent away at 11pm with a small child. The staff was very rude and did not care at all.
Jeffery
2024 年 3 月入住 1 晚
4/10 很差
Mizu
与家人及幼儿出行
2024年05月21日
No breakfast when the website states there is and the property states there is dirty room nasty stains on bed broken ac unit sticky floors messed up toilet etc I can continue but I don’t want to re-live the nightmare