评分基于 739 条真实点评
4.5 客房清洁度
4.5 服务和员工
4.5 客房舒适度
4.2 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月25日 发布在：Expedia
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Blue Diamond Team
Dear Tracey, We would like to express our gratitude for taking the time to qualify about your stay at Blue Diamond Luxury Boutique Hotel.
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
Pros:
Food is amazing!!
Property feels safe, tranquil and very relaxing.
Cenote room is private and very unique.
Grounds are fun to walk and well taken care of.
The spa was nice even if you don’t pay for a treatment.
Cons:
Room could’ve been cleaner.
No dinning options with A/C.
Facilities are showing age.
Beach not good; rocks hiding underwater.
Gift shop wants $37 dollars for a normal sized sunscreen. I went across the street and got two for $34.
酒店管理层的评论
2024年5月25日，回复：酒店管理层 Blue Diamond Team
Dear Scott, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. Yours sincerely,
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
Not sure how this was a 5-start hotel. It's dated, in desperate need of renovations and modernization - and from the facilitates to the staff outfits, most things were dirty and had holes in them. Not clear how this was Luxury, nor a 5-star but would not stay there again.
酒店管理层的评论
2024年5月25日，回复：酒店管理层 Blue Diamond Team
Dear Robert, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities
用户：真实旅客
发布日期：2024年5月21日 发布在：Expedia
The servers/ beach workers were absolutely amazing so attentive and the food was absolutely wonderful not a single complaint . I loved how safe we felt and how calm it was. This resort was not a big party place which is exactly want we wanted. Just a very calm and relaxed time.
I look forward to when we can book another trip back as it was a great five days for us all round . Loved the wildlife.
The only couple cons for us was the sliding doors to go out to our patio of our room was behind a pillar, which made it a tad difficult to get out of with coffees in hand. And the bed was a tad hard but it was still a decent sleep.
The spa was a tad too pricy for us but it looked so nice but was out of our budget.
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Blue Diamond Team
Dear Crystal, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,
用户：真实旅客
发布日期：2024年5月19日 发布在：Expedia
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Blue Diamond Team
Dear Alex, We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities
用户：真实旅客
发布日期：2024年5月12日 发布在：Expedia
I enjoyed the privacy of the resort and the staff were amazing. My only draw back were there were not enough dining options
酒店管理层的评论
2024年5月21日，回复：酒店管理层 Blue Diamond Team
Dear Lashiondra, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,
用户：真实旅客 来自：Tomball
发布日期：2024年5月12日 发布在：Expedia
Second visit at the Blue Diamond…the property is outstanding !! I cannot say enough about the staff; so friendly and welcoming. The food is a show stopper, every meal, every entree is carefully prepared and plated perfectly!!! I can’t wait for visit #3!!!
酒店管理层的评论
2024年5月13日，回复：酒店管理层 Blue Diamond Team
Dear Raymond, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,
用户：真实旅客
发布日期：2024年5月9日 发布在：Expedia
Beautiful, serene setting, with great rooms and service. Adults only. Bring some cash to tip, as tips are absolutely earned. The beach was sea-weedy, but the water, in general, was clean. You really can’t go wrong with the Blue Diamond, for those who need to relax, unwind, and not party.
酒店管理层的评论
2024年5月9日，回复：酒店管理层 Blue Diamond Team
Dear Tatyana, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities.We are sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be looking forward to warmly welcoming you again to Blue Diamond Luxury Boutique Hotel in the near future. Yours sincerely,
用户：真实旅客
发布日期：2024年4月30日 发布在：Expedia
Expedia is limiting me to 1500 characters so i will try to squeeze the main points in. This is a NO, DO NOT GO resort!!! 1. I celebrated my 49th birthday this week and wish I would have chosen the norm i.e. Secrets, Iberostar, Rui so on and so forth as my husband and I frequent all of Mexico providences. They require a $200 deposit like its a regular hotel. They charge a $20 DELIVERY FEE for room service at an ALL INCLUSIVE resort! The bed was a box spring totally hard as crap! There only 2 restaurants and they serve the same menu for lunch and one the same for dinner every night. The drinks were horrible. We only had one drink a day. Thats how bad they were and just dranked from the mini bar. Its a 2 mile hike to the lunch restaurant that you can either golf cart, or bike. Took forever for the carts. The butler was no good. And the backyard pool was a jungle. None of the reviews i read stated any of this. And the onsite tour excursions guy totally messed up our excursions. We paid for no kids. Overall horrible experience and service! I lost 4 pounds instead of gaining 8 at this place. It's old and outdated and the owners should really be ashamed for the in room upkeep. I really want my money back!!
酒店管理层的评论
2024年5月4日，回复：酒店管理层 Blue Diamond Team
Dear Diane,We appreciate all comments and we are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel.We apologize for not reaching your expectations this time during your stay. Your comments as well as all of our guests are very important for us as it brings us improvement opportunities.Sincerely,
用户：真实旅客
发布日期：2024年4月29日 发布在：Expedia
Liked: quiet, comfortable, good beach, not crowded, safe, very friendly staff.
Didn't like: food is average at best, for boutique place like this.
酒店管理层的评论
2024年4月29日，回复：酒店管理层 Blue Diamond Team
Dear Eugene, We would like to express our gratitude for taking the time to write about your stay at Blue Diamond Luxury Boutique Hotel. We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. We are truly very sorry that there were aspects that you did not enjoy on this vacation at Blue Diamond Luxury Boutique Hotel. Your opinions, as well as all of our guests, are very important to us as it brings us improvement opportunities
