Staff was very friendly . A lot of construction and restaurant choices and menus were not great.
Taryn Lyn
2024 年 5 月入住 7 晚
6/10 一般
Juan
团体旅客
2024年06月7日
满意:员工和服务,清洁度
Not the best resort ever but the party and entertainment is on point.
Juan
2024 年 5 月入住 8 晚
2/10 糟糕
Monika
2024年06月6日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I didn't like anything. Noisy hotel, staff, guests. Food was absolutely terrible. Staff coming to make my bed at 8am , next day at 5 pm . The stench from the sargassum was something I never forget. I was gonna throw up
unable to eat . The beach was full of it , unable to swim. Couldn't go on my balcony. Wanted to pack and leave home. Staff barely speaks English if not at all.
Poor shows.
Monika
2024 年 5 月入住 7 晚
10/10 超赞
David,Nuevo Laredo
与配偶出行
2024年06月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo excelente! Atentos desde el check inn y check out, como recomendación desde el día que llegamos hicimos reservación en los restaurantes, un pequeño detalle con la primer habitación que nos asignaron, pero lo resolvieron en ese mismo momento. Muy recomendado!
David
2024 年 5 月入住 4 晚
4/10 很差
ricardo
与家人出行
2024年06月4日
不满意:服务设施,员工和服务
I booked 5 months in advance and got 2 rooms side by side so my kids could be next door and they accommodated so for that, thank you. Now, I ordered room service on 3 occasions and it never came. I left notes to leave 2 additional beers in fridge and never got it. The pool closes at 7pm and there was still 1hr and 1/2 of daylight and sun and humidity but nowhere to cool off because the pool which wasn’t over 3 1/2 feet deep was closed by 7. The buffet set up is a disaster with people arguing because there’s no starting point. The omelet grill was located in the middle of the buffet so it just crowded in ever direction and you didn’t even know what you were in line for or where the line began. Took me almost 25 min to get an omelet and for them to say that they were out of ham. This place has great potential but it just feels like the staff has already checked out. I won’t be staying here anymore. Oh and I went to dinner buffet with a nice loose tank top but was told I needed a shirt with sleeves. But all the ladies were in spaghetti straps with just a string covering up and they were good to come in. Mind you the host was a female.
ricardo
2024 年 5 月入住 4 晚
6/10 一般
sandra
与家人出行
2024年06月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pues a nosotros nos molesto mucho el olor desagradable por el zargazo creo....que hay que caminar porque no hay suficientes carros y la comida se me hizo muy poca variedad
sandra
2024 年 5 月入住 3 晚
8/10 还可以
crystal
团体旅客
2024年06月3日
满意:住宿条件和设施,清洁度
Food was not very good and no mexican food was available during our time there.
crystal
2024 年 5 月入住 3 晚
6/10 一般
Bernice
2024年06月3日
不满意:住宿条件和设施,员工和服务
It’s a nice resort but next day your there they want to offer you a bunch of packs for traveling and try to make you pay some money every month people don’t do any of this is a scam
Bernice
2024 年 5 月入住 5 晚
10/10 超赞
NICOLAS
与配偶出行
2024年06月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property is nice, need a little maintenence but the staff are amazing and doing everithing that is their hands , in general is ok