评分基于 1,020 条真实点评
3.4 客房清洁度
3.6 服务和员工
3.5 客房舒适度
3.1 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年6月9日 发布在：Expedia
You get what you pay for at this property (it's a cheap property so don't expect much). They say they are a 5 star resort. It is NOT! Maybe a 3 star. It's an older property that has not been deep cleaned or updated in many years. The pictures on the website are very well staged. I'll start with our likes...the location is only 32 minutes from Cancun so for excursions it's great. The bar staff was excellent, very friendly and efficient. Lorenzo at the swing bar and Sammy Sossa at the beach bar were our favorites! The lines could get four or five people deep but they got ya served quick! The wait staff at Jahal (breakfast and lunch buffet) were very nice. The balcony on our room was nice, but there was no garden to look at, it was an area where they had stacked fallen palms and the smell was horrible (something had definitely died out there). The rooms were basic but that didn't really bother my family we planned on spending our time on the beach or pool. The beds are extremely hard! Like concrete hard so if you like a soft bed you might want to talk to the front desk when you check in, we had two rooms and both beds were hard. The showers are very nice, great water pressure! The entertainment staff were alot of fun by the pool. They played a few games and had a small "dance" party. The things we did not like...the food is below mediocre! Fresh fruit and vegetables were the best! Nothing authentic to the area. Specialty dinners were a joke!
酒店管理层的评论
2024年6月10日，回复：酒店管理层 Bluebay Family
Thank you for taking the time to share your detailed feedback. We're glad to hear that you appreciated the location, bar staff, and some aspects of our service. Lorenzo and Sammy Sossa will be thrilled to know they made a positive impression on you. We apologize for the issues you encountered, such as the cleanliness and maintenance of the property, the condition of the beds, and the quality of the food. Your comments are invaluable in helping us identify areas that need improvement. We're committed to providing a better experience for our guests and will address these concerns with our team.Thank you again for your honest review. We hope you'll give us another opportunity in the future to offer you a stay that meets your expectations.Bluebay Family
用户：真实旅客
发布日期：2024年6月9日 发布在：Expedia
The property is dated and showing its age. Only one of the restaurants on site had appropriate air conditioning, the others were uncomfortably hot.
The room fridge barely kept anything cold and only once were we able to get ice delivered to the room, the hotel was out of ice on every other occasions.
The food was substandard and the beach unusable due to sea weed build up.
The only bright spot was the staff, they were samazonf, very friendly and helpful, the rooms were clean and comfortable.
酒店管理层的评论
2024年6月10日，回复：酒店管理层 Bluebay Family
Dear Charles,Thank you for your feedback.We’re glad you found our staff friendly and helpful and the rooms clean and comfortable. We apologize for the issues with the air conditioning, room fridge, ice availability, and the beach conditions due to seaweed. Your comments on the food quality are noted.We appreciate your input and will work to improve these areas. We hope to welcome you back in the future for a better experience.Kind regards,
用户：真实旅客
发布日期：2024年6月9日 发布在：Expedia
en si la propriedad esta muy bien, buen mantenimiento, muy limpia, la comida esta bastante variada. El problema se presenta en los fines de semanas cuando la afluencia aumenta. A estar diseminada en un area muy estendida los traslados para los restaurantes, las albercas, la playa se complican, los carritos electrico no se dan abastos para llevar los clientes, en los restaurantes se hacen filas fastidiosas y todo bajo el solazo. No todo el personal tiene un trato amable y a veces ponen trabas para complacer los pedidos del cliente
酒店管理层的评论
2024年6月10日，回复：酒店管理层 Familia Bluebay
Estimado Vicente,Gracias por tomarse el tiempo de compartir su experiencia con nosotros.Nos complace saber que encontró nuestra propiedad bien mantenida, limpia y con una variedad de opciones gastronómicas. Sin embargo, lamentamos escuchar sobre los inconvenientes que experimentó especialmente en relación con los traslados internos y el servicio en los restaurantes.Estamos comprometidos a mejorar nuestros servicios y su retroalimentación es invaluable para nosotros. Trabajaremos para aumentar la eficiencia de los traslados y asegurarnos de que todos nuestros colaboradores ofrezcan un trato amable y eficiente, incluso en momentos de alta afluencia.Esperamos tener la oportunidad de recibirlo nuevamente y brindarle una experiencia aún mejor en su próxima visita.Saludos cordiales,
用户：真实旅客
发布日期：2024年6月8日 发布在：Expedia
The pool is excellent, the hotel every morning stinks from the beach. You cannot swim in the beach is so stinky. You guys do something tovnake the beach better. Make time to clean it, so stinky so dirty. We love the beach. I mean we go there and have vacation because of the beach. You can fine pool everywhere, i mean beach is more inportant i guess.
酒店管理层的评论
2024年6月10日，回复：酒店管理层 Bluebay Family
Dear Lovela,Thank you for sharing your feedback. We're glad to hear that you enjoyed our pool.We sincerely apologize for the unpleasant odor and condition of the beach during your stay. We understand that the beach is a crucial part of your vacation experience, and we are sorry that it did not meet your expectations. We are continuously working on improving the beach area and addressing the seaweed issue to ensure a more pleasant experience for our guests.Your comments are valuable to us, and we will take them into consideration as we strive to enhance our services.We hope to have the opportunity to welcome you back in the future and provide you with a better beach experience.Best regards,
用户：真实旅客
发布日期：2024年6月7日 发布在：Expedia
Staff was very friendly . A lot of construction and restaurant choices and menus were not great.
酒店管理层的评论
2024年6月10日，回复：酒店管理层 Bluebay Family
Dear Taryn Lyn,Thank you for your feedback. We are pleased to hear that you found our staff to be very friendly.We apologize for any inconvenience caused. Your comments are valuable to us, and we will use them to make improvements.We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Best regards,
用户：真实旅客
发布日期：2024年6月7日 发布在：Expedia
Not the best resort ever but the party and entertainment is on point.
酒店管理层的评论
2024年6月10日，回复：酒店管理层 Bluebay Family
Dear Juan,Thank you for your feedback. We are glad to hear that you enjoyed the party and entertainment during your stay. We strive to create a fun and memorable experience for our guests.We appreciate your honest opinion and will use your feedback to continue improving our resort. We hope to have the opportunity to welcome you back and provide an even better experience.Best regards,
用户：真实旅客
发布日期：2024年6月6日 发布在：Expedia
I didn't like anything. Noisy hotel, staff, guests. Food was absolutely terrible. Staff coming to make my bed at 8am , next day at 5 pm . The stench from the sargassum was something I never forget. I was gonna throw up
unable to eat . The beach was full of it , unable to swim. Couldn't go on my balcony. Wanted to pack and leave home. Staff barely speaks English if not at all.
Poor shows.
酒店管理层的评论
2024年6月10日，回复：酒店管理层 Bluebay Family
Dear Monika,Thank you for sharing your feedback. We are truly sorry to hear about your experience. We understand your concerns about the noise, the timing of housekeeping services, and the unpleasant smell from the sargassum. This seaweed phenomenon is beyond our control, but we are constantly working to minimize its impact on our beach.We apologize if our food and entertainment did not meet your expectations and if there were language barriers with our staff. We strive to provide excellent service and will take your comments into consideration for future improvements.We hope to have the opportunity to welcome you back and provide a better experience.Best regards,
用户：真实旅客 来自：Nuevo Laredo
发布日期：2024年6月5日 发布在：Expedia
Todo excelente! Atentos desde el check inn y check out, como recomendación desde el día que llegamos hicimos reservación en los restaurantes, un pequeño detalle con la primer habitación que nos asignaron, pero lo resolvieron en ese mismo momento. Muy recomendado!
酒店管理层的评论
2024年6月5日，回复：酒店管理层 Familia Bluebay
Estimado Sr. David,Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que tuvo una estancia excelente y que nuestro equipo fue atento desde su llegada hasta su salida. Apreciamos su recomendación sobre hacer reservaciones en los restaurantes desde el primer día. Lamentamos el pequeño inconveniente con la primera habitación, pero nos complace saber que se resolvió de inmediato.Esperamos darle la bienvenida nuevamente en el futuro.Atentamente,Familia Bluebay
用户：真实旅客
发布日期：2024年6月4日 发布在：Expedia
I booked 5 months in advance and got 2 rooms side by side so my kids could be next door and they accommodated so for that, thank you. Now, I ordered room service on 3 occasions and it never came. I left notes to leave 2 additional beers in fridge and never got it. The pool closes at 7pm and there was still 1hr and 1/2 of daylight and sun and humidity but nowhere to cool off because the pool which wasn’t over 3 1/2 feet deep was closed by 7. The buffet set up is a disaster with people arguing because there’s no starting point. The omelet grill was located in the middle of the buffet so it just crowded in ever direction and you didn’t even know what you were in line for or where the line began. Took me almost 25 min to get an omelet and for them to say that they were out of ham. This place has great potential but it just feels like the staff has already checked out. I won’t be staying here anymore. Oh and I went to dinner buffet with a nice loose tank top but was told I needed a shirt with sleeves. But all the ladies were in spaghetti straps with just a string covering up and they were good to come in. Mind you the host was a female.
酒店管理层的评论
2024年6月5日，回复：酒店管理层 Bluebay Family
Dear Ricardo,Thank you for taking the time to provide such detailed feedback about your recent stay. We appreciate your kind words regarding our room arrangements and are pleased to hear that we were able to accommodate your request.However, we are deeply sorry to learn about the issues you encountered with room service, the pool hours, and the buffet setup. We apologize for any inconvenience this caused and assure you that we will address these matters with our team to improve our service.Regarding the pool hours, we will review our policy to better meet our guests' needs. The situation with the buffet and omelet grill is also something we will work on to ensure a more organized and pleasant experience for everyone. Your feedback about the dress code will be reviewed for consistency and fairness in our policies.We regret that your experience did not meet your expectations and hope you will reconsider giving us another opportunity to provide you with the quality service we strive for.Best regards,Bluebay Family
用户：真实旅客
发布日期：2024年6月4日 发布在：Expedia
Pues a nosotros nos molesto mucho el olor desagradable por el zargazo creo....que hay que caminar porque no hay suficientes carros y la comida se me hizo muy poca variedad
酒店管理层的评论
2024年6月5日，回复：酒店管理层 Familia Bluebay
Estimado Sra. Sandra,Gracias por compartir su opinión con nosotros. Lamentamos que su experiencia no haya sido satisfactoria debido al olor del sargazo y la falta de variedad en la comida. Apreciamos sus comentarios y trabajaremos en mejorar estos aspectos para brindar una mejor experiencia a nuestros huéspedes. También tomamos nota sobre la necesidad de más transporte interno y lo revisaremos para futuras mejoras.Esperamos tener la oportunidad de recibirle nuevamente y ofrecerle una estadía más placentera.Atentamente,Familia Bluebay
