Ratings based on 628 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 25, 2024 on Expedia
Hotel was good , clean and good food. Rooms a bit dated and dark. Outside in certain areas (accommodation area) needs refreshed. I usually stay at Riu hotels and this one was slightly outdated in areas. All in all for budget great place.
by A verified traveler
Posted May 5, 2024 on Expedia
Property and grounds were very pretty and in great condition. Staff were very friendly and attentive. Food presentation was pretty but flavor was terrible. Food was either over cooked, over salted, flavorless and just not good. Drinks weren’t that great either. There also is a really gross smell around the bar (we were thinking it must be the drainage system) that smelled like a combo of body odor and fish sauce. Gym facility was perfect for what was needed (weights, treadmill, elliptical, trx). The beach (there’s an 15 min bus between this resort and the next Riu on the beach) was pretty and had a nice lady out. Overall, it worked for the quick getaway we wanted but it was too bad the food was no good.
Comment from Hotel Management
May 8, 2024 by Online Reputation Manager, Hotel Management
Dear Teal,Thank you for your comment,We are pleased to know that you enjoyed the attention provided by our staff and our facilities.We regret not having lived up to your expectations in terms of our wide and varied gastronomic offer served.We have a team of chefs who carry out an arduous daily task to please the number of palates that visit us and, we observe that, in your case, it could not be like that.I hope you will give us the opportunity to welcome you again in one of our facilities so that we can offer you the wonderful service and 100% satisfactory stay that we usually provide.Yours faithfully,Hotel Riu LupitaOnline Reputation Manager
by A verified traveler
Posted May 4, 2024 on Expedia
Ninguna queja. Costo beneficio justos.
Comment from Hotel Management
May 7, 2024 by Online Reputation Manager, Hotel Management
Apreciado Kenneth,Muchas gracias por su comentario,Queremos expresar nuestro más sincero agradecimiento por sus palabras. Su reseña nos inspira a continuar nuestro compromiso con la excelencia, y esperamos ansiosos la posibilidad de recibirlo nuevamente en cualquiera de nuestras ubicaciones para ofrecerle otra experiencia excepcional.Cordialmente, Hotel Riu LupitaOnline Reputation Manager
by A verified traveler
Posted May 4, 2024 on Expedia
Everything is awesome
by A verified traveler
Posted May 1, 2024 on Expedia
Small good resort. Rooms and hotel are Outdated but the food was very good. Great if you want a short getaway, nothing fancy with very good food. Will definitely return.
Comment from Hotel Management
May 6, 2024 by Hotel Riu Lupita Online Reputation Manager, Hotel Management
Dear Ambar,It is very gratifying to read your wonderful review. The best reward is to learn that our staff efforts paid off and you enjoyed your holiday.Thank you very much for choosing us.Wishing you a very happy day, Ambar.Kindest wishes!Hotel Riu LupitaOnline Reputation Manager
by A verified traveler
Posted Apr 30, 2024 on Expedia
I don’t really know how to review this place. For an all inclusive the food was above average. The property was calm and had a lot of wildlife which was nice. The workers and employees were well above average for an all inclusive. The value for the price was excellent. The bus to the beach was okay. The beach was nice, the ocean not able to swim in. Drinks were strong and decent liquor selection. You got a free pass to the Riu party. The nightly entertainment was above average.
Comment from Hotel Management
May 2, 2024 by Online Reputation Manager, Hotel Management
Dear Stuart,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu LupitaOnline Reputation Manager
by A verified traveler
Posted Apr 16, 2024 on Expedia
👍
by A verified traveler
Posted Apr 4, 2024 on Expedia
Hector was a great entertainement guy. No room service and got yelled at trying to bring food to relax in my room. The photos used for property arnt even this property. The employees are all amazing. Its the resort, ive stayed at 10 riu and this one was defintely my least favorite. I paud to have a friend hang out for the day was charged like 100 bucks, then decides to stay the night " drank alot" proceeded to charge me another 230 for an all day and nignt pass. So an extra 230 from 11pm-12am when nothing is even open and they cared less. The next day i just asked how long to stay the entire 6 days and was only 700..
I felt i was ripped off and no one cared. Wont stay here again, my most enjoyable time was leaving property to the beach on thier advertisement which is RIU palace
Comment from Hotel Management
Apr 9, 2024 by Online Reputation Manager , Hotel Management
Dear nick,Thank you for taking the time to share with us your thoughts.We sincerely regret that the service you received during your recent stay did not entirely meet your expectations. The experience you described is not characteristic of the level of service we strive to provide.Your feedback has been shared with our management team to discuss the potential need for change as we hope you will consider returning to allow us to have the opportunity of restoring your faith in our brand and services.Kind Regards, Hotel Riu LupitaOnline Reputation Manager
by A verified traveler
Posted Mar 21, 2024 on Expedia
I liked the fact that it was a smaller resort. I wish the beach would off been closer to the resort.
Comment from Hotel Management
Mar 25, 2024 by Online Reputation Manager, Hotel Management
Dear Suzanne,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu LupitaOnline Reputation Manager
by A verified traveler
Posted Mar 16, 2024 on Expedia
Good
Comment from Hotel Management
Mar 20, 2024 by Online Reputation Manager, Hotel Management
Dear Donald,Thank you for your comment,We are really happy for the wonderful review you have given us.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu LupitaOnline Reputation Manager
