评分基于 996 条真实点评
4.5 客房清洁度
4.6 服务和员工
4.2 客房舒适度
4.3 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
We had a great time at the hotel!!! The food, the staff, the amenities were wonderful!!!
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
My stay was amazing and their work ethic is through the roof. Thanks RIU Palace Mexico!
用户：真实旅客
发布日期：2024年5月25日 发布在：Expedia
用户：真实旅客
发布日期：2024年5月25日 发布在：Expedia
Customer service was excellent and employees are bilingual. I wish they had more fun activities for the active individuals. More shows at night would have been nice.
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
From the minute we drove up we had top of the line service. All the staff are awesome. We loved the RIU and will definitely be back. Not1 complaint. 5 star⭐️
用户：真实旅客 来自：San Angelo
发布日期：2024年5月23日 发布在：Expedia
用户：真实旅客
发布日期：2024年5月22日 发布在：Expedia
Nice resort but rooms need to be renovated
用户：真实旅客
发布日期：2024年5月20日 发布在：Expedia
Great customer service.
用户：真实旅客
发布日期：2024年5月19日 发布在：Expedia
I just got back with my girlfriend and her daughter for her daughter’s 19thbirthday. 4 nights of terror. First off the welcoming staff was extremely not welcoming. Tania and Deidro, I forgot his name the manager were rude and gave me the key to another persons room and took no responsibility. Bad customer service. My entire stay my was room was getting locked, water was not being sent to room. Anything we asked for was not being met. Food was overall no bueno. But I just came from Riu Palace Peninsula a month ago and they were a ten across the board and they went above and beyond service and staff, so welcoming. I most likely will never book a Riu again because of my stay with RIU Palace Mexico. The only thing that saved our entire trip was our excursion to Tulum. 15th ave in the city was nice too. $1450 for four nights wasn’t worth it. Daniella and the coffee young girl morning shift were awesome.
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Hotel Riu Palace Mexico
Dear Mathew,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn you could not find anything of your liking.Please accept our apologies, we will do the follow up internally.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu Palace MexicoOnline Reputation Manager
用户：真实旅客
发布日期：2024年5月18日 发布在：Expedia
Spent a week here in May for my birthday. I loved this hotel!!! The room was nice, the food was awesome and the service was excellent. We ate at the Steakhouse twice. The surf n turf was delicious!
Even the food at the buffet was great!! My wife and I were completely satisfied!!
Oh yeah, the beach was beautiful and no problem finding a lounge chair!!!
