评分基于 2,425 条真实点评
4.6 客房清洁度
4.6 服务和员工
4.3 客房舒适度
4.3 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客 来自：Port Saint Lucie
发布日期：2024年5月29日 发布在：Expedia
It smelled like an open sewer. The staff blamed it on the seaweed. I’m in the construction industry and it smelled exactly like a port-o-let it was not the sea weed. The free pizza was not good. The food at the Italian restaurant in the hotel was terrible! We were a party of 6 and everyone ordered something different and everyone was disappointed. The drinks at the bar tasted bad. The beach was completely eroded away and covered in seaweed. The rooms were clean and location was great! It’s a shame they don’t reinvest in beach sand replenishment and better food and drinks. The site has a lot of potential!
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
Muy bonitas instalaciones y el servicio fue de primera, lo recomiendo!
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Lucía Delfín - Manager's Assistant
Estimado Sr. Del RealMuchas gracias por hacernos llegar los comentarios de su reciente estancia en Wyndham Alltra Playa del Carmen Adults Only All Inclusive.Nos deleita saber que ha pasado una estancia placentera y que nuestro servicio e instalaciones fueron primordiales para hacer su estancia inolvidable.Esperamos que nos visite nuevamente para otras increíbles vacaciones y demostrarle que en Wyndham Alltra Playa del Carmen nuestro objetivo es la entera satisfacción de nuestros huéspedes.Sinceramente,
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Beautiful property and food was outstanding. It was with in walking distance to everything
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Miguel Ángel Morales Rios MOD
Thank you for sharing your feedback with us. We're delighted to hear that you had a great time, and we greatly appreciate your kind words . We are thrilled to see that you had a fantastic experience and that we were able to meet your expectations during your time at our hotel. We truly appreciate your perfect score, and it serves as motivation for our team to continue providing exceptional service to all our guests. We hope to have the pleasure of welcoming you back for another memorable stay in the future.
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Cerca de la Quinta Avenida. Las instalaciones, el personal, la comida excelente. Lo único es revisar temporada de sargazo, sin embargo en caso de haber, hay playas sin sargazo a las que llegas en 10 minutos caminando. Definitivamente sí regreso!!!
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Lucía Delfín - Manager's Assistant
Estimada Huésped CindyMuchas gracias por hacernos llegar los comentarios de su reciente estancia en Wyndham Alltra Playa del Carmen Adults Only All Inclusive.Nos deleita saber que ha pasado una estancia placentera y que nuestro servicio, instalaciones y comida fueron primordiales para hacer su estancia inolvidable.De igual manera, agradecemos su entendimiento con respecto al tema del sargazo.Esperamos que nos visite nuevamente para otras increíbles vacaciones y demostrarle que en Wyndham Alltra Playa del Carmen nos encontramos en mejora continua para la entera satisfacción de nuestros huéspedes.Sinceramente,
用户：真实旅客
发布日期：2024年5月26日 发布在：Expedia
The staff is wonderful, curteous, and always helpful.
Typically not big on eating at a buffett, but the hotel's was very good.
Easy access to main strip shopping and dining - hard to go wrong!
酒店管理层的评论
2024年5月26日，回复：酒店管理层 Joan Canto - Sales Team
Dear Bj, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable! And we appreciate the time invested in sharing your experience with us!
用户：真实旅客
发布日期：2024年5月25日 发布在：Expedia
My husband and I have stayed at the Hilton across the street few times before staying at Wyndham. We liked Wyndham more. Food is so much better, and I believe the staff is more friendly. Make sure you get the junior suite and not the standard double bed room because it’s too small.
酒店管理层的评论
2024年5月26日，回复：酒店管理层 Miguel Ángel Morales Rios MOD
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...
用户：真实旅客
发布日期：2024年5月25日 发布在：Expedia
If you can get past the horrific smell of sewage (I'm told it's the seaweed buildup) the rest is amazing! Lots of food choices, pizza, sushi, buffet, coffee shop and absolutely everyone was so helpful and friendly. Waldo across the street made us feel safe and planned our excursions with ease. Several shops and dining a walk away. The beach was uninhabital because of the seaweed but we prefer the pools anyway.
酒店管理层的评论
2024年5月26日，回复：酒店管理层 Jaqueline Sosa Manager on Duty
Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed your stay and found everything to be wonderful. We sincerely apologize for the inconvenience caused by the smell of the seaweed.We are continually working to mitigate the impact of seaweed and enhance the quality of our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing an even better experience.
用户：真实旅客
发布日期：2024年5月25日 发布在：Expedia
Loved this place. The staff was amazing, the property was clean and centrally located, the dining options were both delicious and elegant. I would stay again and again
酒店管理层的评论
2024年5月25日，回复：酒店管理层 Lucía Delfín - Manager's Assistant
Dear Guest MikaylaMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our location, cleanliness, food and service. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
酒店管理层的评论
2024年5月26日，回复：酒店管理层 Jaqueline Sosa Manager on Duty
Thank you for rating your recent stay with us. We're delighted to hear you had a fantastic experience and that we met your expectations. Your perfect score motivates us to continue providing exceptional service. We look forward to welcoming you back in the future.
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
Great location, enjoyed the restaurants the buffet restaurant. Coffee bar and Bars are good.
酒店管理层的评论
2024年5月24日，回复：酒店管理层 Lucía Delfín - Manager's Assistant
Dear Guest Manuel,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our location, food and bars amazing. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,
