评分基于 120 条真实点评
3.3 客房清洁度
3.6 服务和员工
3.5 客房舒适度
3.3 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年2月14日 发布在：Expedia
Dirty
酒店管理层的评论
2024年2月17日，回复：酒店管理层 Ridzuan Nordin (Resort Manager)
Dear Bai Hui,Thank you for bringing this to our attention. We're truly sorry to hear that you found your room to be dirty during your stay. Maintaining cleanliness is a top priority for us, and we take your feedback very seriously. Please know that we are investigating this matter with our housekeeping team to ensure that such lapses do not occur in the future. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience. If there's anything else we can do to assist you, please don't hesitate to let us know.ThanksRidzuan NordinResort Manager
用户：真实旅客
一間很舊的酒店
发布日期：2018年1月27日 发布在：Hotels房間非常之大，但很舊及設備落後兼冇wifi上網 (員工說是壞了)，可能酒店位置關係，電話信號也弱，在房間用電話咭 (我們用digi) 也上不到Internet，只有在泳池旁邊或酒店門外，才可用電話咭上網。
用户：真实旅客 来自：woodburn
发布日期：2024年5月6日 发布在：Expedia
Friendly and knowledgeable staff. Area is beautiful, truly a resort.
酒店管理层的评论
2024年5月8日，回复：酒店管理层 Ridzuan Nordin (Resort Manager)
Hi Miss Rebecca,We're thrilled to hear you had such a delightful experience at our beach resort! Our team takes great pride in ensuring every guest feels welcomed and well-informed throughout their stay. And yes, isn't the surrounding area just breathtaking? It's our pleasure to provide a serene oasis where you can truly immerse yourself in the beauty of nature. Thank you for sharing your kind words, and we can't wait to welcome you back for another unforgettable getaway!
用户：真实旅客
发布日期：2024年4月21日 发布在：Expedia
Stayed in a 3-bedroom "apartment". A really lovely and spacious floorplan with (as its name suggests) three separate bedrooms each with their own ensuite bathroom. It was so nice to be able to travel with a group, share a common living area, and have the convenience of our own separate bathrooms. There are no cooking facilities in the apartment but you can eat outside meals/snacks around the dining table. Just remember to bring your own cutlery/plates/dishwashing products etc. as only glasses/mugs are provided. The living area was huge - really impressive and airy with a lovely beachy vibe (ceiling fans only). However, each of the bedrooms had their own air-conditioning. Buffet breakfast was excellent. All staff we encountered were super friendly, efficient, and hard working... from the porter, to reception, to the restaurant (both dinner and breakfast). Our stay here exceeded our expectations. Thank you so much, Villea PD!
酒店管理层的评论
2024年4月23日，回复：酒店管理层 Ridzuan Nordin (Resort Manager)
Dear Kimberley,Thank you so much for your detailed and positive review! We're thrilled to hear that you enjoyed your stay in our spacious 3-bedroom apartment at Villea PD. It's wonderful to know that the layout suited your group's needs perfectly, with each bedroom boasting its own ensuite bathroom for added convenience.We're glad you appreciated the ample living area with its beachy ambiance and the comfort of air conditioning in each bedroom. Our team takes great pride in creating a welcoming atmosphere, and we're delighted that you found our staff to be friendly, efficient, and hardworking throughout your stay.Your feedback regarding the dining facilities is duly noted, and we'll look into ways to enhance the amenities provided in the apartment. We're thrilled that you found the buffet breakfast excellent, and we hope it provided a great start to your day.Thank you once again for choosing Villea PD for your accommodation needs. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!Thanks
用户：真实旅客
Comfortable
发布日期：2024年3月2日 发布在：HotelsI think more for families. It is out of the way and not close to town
酒店管理层的评论
2024年3月4日，回复：酒店管理层 Ridzuan Nordin (Resort Manager)
Dear Eugene,"Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our resort, especially as a family. Our secluded location away from the hustle and bustle of town offers a serene escape where families can truly unwind and connect with each other and nature. While we understand that our distance from town may not suit everyone's preferences, we believe it adds to the charm and tranquility of our resort. We hope to welcome you and your family back for another memorable stay in the future!"
用户：真实旅客
发布日期：2024年2月12日 发布在：Expedia
need to go up stairs in order to go to the room. preferred ground floor, especially for elderly that are wheelchair bound.
酒店管理层的评论
2024年2月13日，回复：酒店管理层 Ridzuan Nordin (Resort Manager)
Dear Nur Fakriah,Thank you for taking the time to share your feedback with us. We appreciate your valuable input and understand the importance of accessibility, especially for our elderly guests. We sincerely apologize for any inconvenience caused by the need to navigate stairs to reach your room.Your concerns are of great importance to us, and we are committed to enhancing our guest experience. We will certainly take your preference for ground floor accommodations into serious consideration, particularly for guests with mobility challenges.Please rest assured that your feedback will be shared with our team, and we will explore ways to improve accessibility for all our guests. Your satisfaction is our priority, and we hope to have the opportunity to better meet your needs in the future.Thank you for choosing our hotel, and we look forward to serving you again.Best regards,
用户：真实旅客
发布日期：2023年9月11日 发布在：Expedia
Not relaxing at all. There was a huge company retreat happening so there were 300 workers yelling through team-building games, and then a booming microphone voice for long periods, and then every room was raucous till 2am. If they are having one huge company retreat the hotel should really book out the whole resort and not let unsuspecting tourists like us book in.
酒店管理层的评论
2023年9月13日，回复：酒店管理层 Ridzuan Nordin (Resort Manager)
Dear Mr Shan,“We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone”Thanks
用户：真实旅客
发布日期：2023年8月27日 发布在：Hotels
酒店管理层的评论
2023年8月31日，回复：酒店管理层 Ridzuan Nordin
Dear Fadzillah,"Thank you so much for this amazing review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.”ThanksRidzuan NordinResort Manager
用户：真实旅客
发布日期：2023年6月5日 发布在：Hotels
酒店管理层的评论
2023年6月6日，回复：酒店管理层 Ridzuan Nordin (Resort Manager)
Dear Mr. Kok Lim,We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
用户：真实旅客
发布日期：2023年4月26日 发布在：Expedia
酒店管理层的评论
2023年5月17日，回复：酒店管理层 Ridzuan Nordin (Resort Manager)
Dear Azaiddy,“We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.”
