Honestly i dont know what they had going on. But they had a band playing at 6 in the morning that kept me up.
Pedro
2024 年 6 月入住 1 晚
10/10 超赞
Mikey
与配偶出行
2024年06月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really peaceful and a nice spot to have a home away from home
Mikey
2024 年 5 月入住 2 晚
10/10 超赞
Robert
与家人出行
2024年05月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
N/a
Robert
2024 年 3 月入住 3 晚
10/10 超赞
Heather
与配偶出行
2024年05月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice inexpensive place to stay by the grandkids
Heather
2024 年 5 月入住 3 晚
8/10 还可以
Stella
2024年05月28日
满意:清洁度、员工和服务、住宿条件和设施
Stella
2024 年 5 月入住 2 晚
2/10 糟糕
John
与家人出行, 商务旅客
2024年05月25日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
After getting to this property it was obvious it was not what was in pictures. The pool was cemented in and all the patio furniture was stacked with caution tape on it. The room was dirty the chair in the room was filthy. There were gnats around the bathroom sink and ants. There was no security lock on the door. We tried to stay but when my husband took the desk chair out to put in front of the door and it was filthy I just couldn't take anymore. We went to the front desk to let them know we could not stay due to the FILTH, BUGS, and LACK OF SECURITY, the lady said we had to cancel our reservation with Expedia. We trid to contact them by phone with no prevail. After that I asked if I could get a phone number to contact a manager and she refused. I then asked if she could please give me something showing we did not stay and she did not want to do so. She kept insisting I cancel with Expedia. After an hour of trying to talk to her and Expedia she reluctantly printed a check out recipt and wrote a note on it stating we did not stay. After reaching out online Expedia assured us that they would contact Peppertree for a refund. Peppertree refuses to give us a refund. I feel we deserve a refund, we couldn't safely stay in that room without a lock and in the filth. Peppertree has a 7.4 rating on Expedia it is nowhere near 7.4... It isn't clean, it looks NOTHING like the pictures and was unsafe. Not to mention the staff was unhelpful and lacked empathy for our concerns.