Ratings based on 989 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 27, 2024 on Expedia
I was charged for fees they have yet to explain to me. I have called and left messages for the manager who refuses to call me back to explain the extra fees they charged to my credit card.
Comment from Hotel Management
May 27, 2024 by Seamus Perry, Hotel Management
Greetings Erica,Thank you for taking a moment to share your feedback with us. I apologize, as I do not have any missing calls or calls regarding any charges. I will locate your information and reach out directly. I'm sorry you've had issues with connecting with a Manager, but I assure you that we're more than happy to help.Thank you,Seamus PerryGeneral Manager
by A verified traveler
Posted May 23, 2024 on Expedia
Great location and hotel. The staff were extremely kind and helpful. Always greeted us at we entered the building. The room was spacious and comfortable. The bed was comfy and we slept very well. The kitchenette was well equipped.
Bathroom was clean and up to date. So many dining options and shopping was abundant. We would definitely stay again. It was close to the harbor walk and had beautiful views.
Comment from Hotel Management
May 24, 2024 by Morgan Thibodeau, Hotel Management
Dear Susan,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our great location and found our hotel comfortable and well-equipped. It’s fantastic to know that our staff’s kindness and helpfulness made a positive impression on your stay. We’re also glad you appreciated the spacious room, comfy bed, and clean, modern bathroom. Your compliments about the nearby dining and shopping options and the beautiful views of the harbor walk are much appreciated.We will definitely share your kind words with our entire team—they will be delighted to hear your feedback. We look forward to welcoming you back for another enjoyable stay. Thank you once again for your lovely review!Sincerely,Morgan ThibodeauFront Desk SupervisorResidence Inn Portland Downtown/Waterfront
by A verified traveler
Posted May 21, 2024 on Expedia
Dirty
Comment from Hotel Management
May 24, 2024 by Morgan Thibodeau, Hotel Management
Dear Pam,We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive to maintain, and we take your feedback very seriously. Please know that we are addressing this matter with our housekeeping team to ensure it does not happen again. We would appreciate the opportunity to make things right and provide you with the quality experience you deserve. If you’re willing, please contact us directly so we can discuss your stay further and find a way to regain your trust. Thank you for bringing this to our attention.Sincerely,Morgan ThibodeauFront Desk SupervisorResidence Inn Portland Downtown/Waterfront
by A verified traveler from North Augusta
Posted May 20, 2024 on Expedia
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Comment from Hotel Management
May 24, 2024 by Morgan Thibodeau, Hotel Management
Dear Robert F Fredrick,Thank you so much for your 5/5 review! We're thrilled that you had a positive experience with us. Your feedback is incredibly valuable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! If there's anything more we can do to make your next visit even better, please let us know.Sincerely,Morgan ThibodeauFront Desk SupervisorResidence Inn Portland Downtown/Waterfront
by A verified traveler from Cumberland Foreside
Posted May 4, 2024 on Expedia
Comment from Hotel Management
May 25, 2024 by Morgan Thibodeau, Hotel Management
Dear David,Thank you so much for your 5-star rating! We are thrilled to know that you had a great experience with us.Your support means a lot to our team, and we hope to continue exceeding your expectations in the future. If there's anything specific you enjoyed or if you have any feedback, we'd love to hear from you.Looking forward to welcoming you back soon!Sincerely,Morgan ThibodeauFront Desk SupervisorResidence Inn Portland Downtown/Waterfront
by A verified traveler
Posted Apr 19, 2024 on Expedia
An outdated property but great location that serves our family purpose and needs. Staff was friendly; although no one really smiled with the exception of the front desk when we inquired to update our key cards. We are not sure if we stay here next time. May need to opt to a newer facility. Pros included pet friendly, pool and free breakfast. My little one did enjoy anll three and all three did put a smile on her face. Cushions on couches were old and didn’t feel clean. We have been frequenting this area for the last 7-8 years and have stayed here each time. Many great family memories but I think we may have outgrown this hotel. We prefer clean and new. Wished the lobby smell was the smell in our room.
Comment from Hotel Management
Apr 21, 2024 by Morgan Thibodeau, Hotel Management
Dear Joy,Thank you for taking the time to share your detailed feedback with us. We appreciate your loyalty and the opportunity to host your family over the years. It's great to hear that our location, pet-friendly policy, pool, and complimentary breakfast contributed positively to your stay, especially seeing your little one enjoying these amenities. We aim to provide a comfortable experience for all our guests, including those with furry companions. We apologize for any inconveniences you encountered during your recent stay. Your comments regarding the condition of the property, including the cleanliness of the couch cushions and the lobby smell, are duly noted. Maintaining a fresh and inviting atmosphere throughout the hotel is a priority, and we'll address these areas to ensure a more pleasant experience for all our guests.Your feedback regarding the demeanor of our staff is also appreciated. We strive to provide warm and welcoming service to all guests, and we'll be sure to address this with our team to ensure a consistent and friendly experience for every guest interaction. We understand your preference for a newer facility, and while we may not be the newest hotel in the area, we continuously work to maintain and improve our property to meet the evolving needs and expectations of our guests. We're grateful for the memories you've created with us over the years, and we hope to have the opportunity to welcome you back in the future. If you decide to give us another chance, please don't hesitate to reach out to our team directly, and we'll do our utmost to ensure you have a comfortable and enjoyable stay. Thank you again for your valuable feedback.
by A verified traveler
Posted Apr 10, 2024 on Expedia
nice location, parking is across the street, not connected,
nice and clean rooms,
Comment from Hotel Management
Apr 11, 2024 by Morgan, Hotel Management
Dear wayne,Thank you for choosing to stay with us and for sharing your feedback. We greatly appreciate your kind words and are thrilled to hear that you had a positive experience during your recent stay.We're delighted that you found our location to be convenient and our rooms to be nice and clean. Providing a comfortable and welcoming environment for our guests is our top priority, and we're glad that we succeeded in meeting your expectations in these areas.Regarding parking, we apologize for any inconvenience you may have experienced with our off-site parking across the street. We understand the importance of convenient parking options for our guests, and we appreciate your feedback on this matter.Thank you once again for your kind words. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Morgan ThibodeauFront desk supervisor
by A verified traveler from Gloucester
Posted Apr 8, 2024 on Expedia
Location to downtown Portland was perfect.
Comment from Hotel Management
Apr 9, 2024 by Morgan Thibodeau, Hotel Management
Dear Maria,We're thrilled to hear that you found our location to downtown Portland perfect! We strive to offer our guests convenient access to the area's attractions, and we're delighted that our proximity met your needs. Thank you for sharing your experience, and we hope to have the pleasure of welcoming you back on your next visit to the area!Sincerely,Morgan ThibodeauFront Desk Supervisor
by A verified traveler
Posted Apr 4, 2024 on Expedia
We ended up staying here very last minute due to a snow storm. We showed up at 11:30 pm after booking online and we were greeted and checked in quickly, she was also able to add our Marriott membership to the account. Due to the continuing inclement weather we asked for a late checkout and then were even allowed to take a few meetings from the board room since it was not in use after we checked out. Overall a very welcoming and convenient experience, saving us a lot of stress and the complimentary breakfast was great as well! 10/10 recommend!
Comment from Hotel Management
Apr 9, 2024 by Morgan Thibodeau, Hotel Management
Dear kate,Thank you for sharing your experience with us! We're delighted to hear that we could provide you with a welcoming and convenient stay, especially during unexpected circumstances like the snowstorm. It's fantastic that our team could accommodate your late arrival, add your Marriott membership, and extend your checkout time to ease your stress. We're glad you found our complimentary breakfast enjoyable and that you were able to utilize the board room for your meetings. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent stay in the future!Sincerely,Morgan ThibodeauFront Desk Supervisor
by A verified traveler
Posted Apr 2, 2024 on Expedia
What we didn't like was that our king bed suite was in fact a "hotel king" which was a queen in measurement. Shame on Marriott!
Comment from Hotel Management
Apr 6, 2024 by Morgan Thibodeau, Hotel Management
Dear Frank,We apologize for the inconvenience due to the misleading size of your bed. We hope despite this, you enjoyed your stay.Morgan Thibodeau Front Desk SupervisorResidence Inn, Portland Downtown/Waterfront2077611660
