Ratings based on 987 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler from South Ozone Park
Posted May 14, 2024 on Expedia
Basic, simple but clean motel. The staff was helpful and friendly. Great options for food and shopping nearby.
Comment from Hotel Management
May 21, 2024 by Brand Experience Team, Hotel Management
Hi Marilyn, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6
by A verified traveler
Posted May 12, 2024 on Expedia
Room was clean. Would be better if there was a microwave in the room. The security was much better than the last time I was there. Very appreciative of the pet policy and many thanks for the well stocked “poop bags”.
Comment from Hotel Management
May 21, 2024 by Brand Experience Team, Hotel Management
Hi Laura, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6
by A verified traveler
Posted May 10, 2024 on Expedia
Comment from Hotel Management
May 23, 2024 by Brand Experience Team, Hotel Management
Hi Matthew,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Maz K.#Team6
by A verified traveler
Posted May 7, 2024 on Expedia
Looked and felt dirty
Comment from Hotel Management
May 15, 2024 by Nancy Y., Hotel Management
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6
by A verified traveler
Posted May 6, 2024 on Expedia
We love it there
Comment from Hotel Management
May 15, 2024 by Nancy Y., Hotel Management
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6
by A verified traveler
Posted May 5, 2024 on Expedia
Comment from Hotel Management
May 17, 2024 by Brand Experience Team, Hotel Management
Hi Kaylyn, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted May 4, 2024 on Expedia
The woman at check in, who seems to be there most often, is so rude. Every interaction. 2nd time staying there and same.
Other desk staff seem great.
Cleaning (man) was around for FOUR hours one day to clean TWO rooms. Whole time loudly talking/yelling on his phone. He was in and out of yhe room later that night too, kind of creepy.
Comment from Hotel Management
May 15, 2024 by Nancy Y., Hotel Management
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6
by A verified traveler
Posted May 4, 2024 on Expedia
This was geared more towards long term stay… did the job for a CHEAP one night layover.
Comment from Hotel Management
May 15, 2024 by Nancy Y., Hotel Management
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6
by A verified traveler from South Ozone Park
Posted May 2, 2024 on Expedia
by A verified traveler
Posted May 2, 2024 on Expedia
It took 15 minutes to check in!! Wasn't sure what room we were having because she was having issues with new computer systems.
Comment from Hotel Management
May 15, 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
