评分基于 983 条真实点评
3.2 客房清洁度
3.6 服务和员工
3.5 客房舒适度
3.0 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
This is an older hotel but they do a great job keeping it up. My 3 must haves is 1. A good bed. 2. A good shower. And 3. Quiet. And this definitely delivered. It’s so reasonable that I plan to stay here every time I come to Provo to work.
酒店管理层的评论
2024年5月31日，回复：酒店管理层 Hotel Manager
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that our hotel met your three must-haves: a good bed, a good shower, and a quiet environment. We appreciate your recognition of our efforts to maintain the property. It's wonderful to know that you plan to stay with us every time you visit Provo for work. We look forward to welcoming you back!Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
Not bad for price.
酒店管理层的评论
2024年5月25日，回复：酒店管理层 Hotel Manager
Dear Guest,Thank you for your review. We're glad to hear that you found our hotel to be a good value for the price. If there's anything specific we can improve to make your next stay even better, please let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
Good
酒店管理层的评论
2024年5月25日，回复：酒店管理层 Hotel Manager
Dear Guest,Thank you for your review. We're pleased to see that you had a good experience during your stay with us. If you have any suggestions or feedback on how we can make your next stay even better, please feel free to share. We look forward to hosting you again soon.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月22日 发布在：Expedia
Everything was great except not a single item for the breakfast really disappointed at 6:30am nothing. They had a sign that said 6 am for breakfast but again nothing and nobody around just a sign that said call someone for help, but we had plans and who knows how that would have went. Really disappointed and had to stop and buy breakfast at a cafe.
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Hotel Manager
Dear Guest,Thank you for your positive rating and for sharing your experience. We are thrilled to hear that you found everything great during your stay. However, we sincerely apologize for the inconvenience you faced with our breakfast service. We understand how disappointing it must have been to find no breakfast items available, especially when you had early plans. Please be assured that we will address this issue to ensure it does not happen again in the future. We appreciate your feedback and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月19日 发布在：Expedia
It was lovly
酒店管理层的评论
2024年5月20日，回复：酒店管理层 Hotel Manager
Dear Guest,Thank you for your excellent rating! We're delighted to hear that you had a lovely stay with us. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable experience soon.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月19日 发布在：Expedia
Property is aging and needs some maintenance. Employee at check in was very courteous, but no one around the next morning for questions or help. Felt safe and clean, just wearing down.
酒店管理层的评论
2024年5月20日，回复：酒店管理层 Hotel Manager
Dear Guest,Thank you for sharing your feedback with us. We appreciate your comments about our courteous check-in service and are sorry to hear about the lack of assistance the next morning. Your concerns about the property's aging and maintenance needs are duly noted, and we will address them promptly to ensure a better experience for our guests. We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月18日 发布在：Expedia
We checked in and found our room dirty, worn and lacking maintenance. When we reached out to the front desk to rectify the cleanliness issues, we were told we could just leave! So, we packed up our things and did just that- DO NOT STAY HERE! We are unable to attach photos but they would show rust and hair in all the drains, rusty toilet paper and Kleenex holders, holes in the curtains, dirt on the walls, broken safety lock on door.
酒店管理层的评论
2024年5月19日，回复：酒店管理层 Hotel Manager
Dear Guest,We are truly sorry for the subpar experience you had during your recent stay. Your description of the room conditions is unacceptable and not reflective of our standards. We sincerely apologize for the inconvenience and frustration this caused. Rest assured, we are investigating this matter and implementing measures to prevent its recurrence. We understand your decision to leave, and we regret that we couldn't rectify the situation to your satisfaction. We appreciate your feedback and will strive to improve.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月18日 发布在：Expedia
Black mold in pool area and disgusting property all around
酒店管理层的评论
2024年5月19日，回复：酒店管理层 Hotel Manager
Dear Guest,We are deeply troubled to learn of your experience. Your description of black mold in our pool area and overall property condition is alarming and does not reflect our standards. We take such matters seriously and are investigating this immediately. Please accept our sincere apologies for any discomfort or inconvenience caused. We are committed to addressing this issue promptly and ensuring a better experience for our guests.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月17日 发布在：Expedia
Staff was friendly and helpful.
Room's Carpet was dirty and ground floor windows filthy.
Breakfast was good
Bed was good.
Grounds were poorly kept. Broken sprinkler sprayed our car all night.
酒店管理层的评论
2024年5月18日，回复：酒店管理层 Hotel Manager
Dear Guest,Thank you for your feedback. We're glad to hear that you found our staff friendly and helpful and enjoyed the breakfast and bed. We apologize for the cleanliness issues and the broken sprinkler. We will address these concerns promptly to improve our services. We hope to welcome you back in the future.Sincerely, Hotel Manager
用户：真实旅客
发布日期：2024年5月17日 发布在：Expedia
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Hotel Manager
Dear Guest,Thank you for your review on Expedia. We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific we can improve upon to make your next stay even better, please don't hesitate to let us know. We hope to welcome you back soon.Sincerely, Hotel Manager
