Ratings based on 1,686 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted May 31, 2024 on Expedia
Excellent service, everything is included even bottled water and drinks, multiple dining options, accommodated our food allergies. Golf car free transportation around the property. Kids loved the jumping rock pool, water volleyball, kids club.
by A verified traveler
Posted May 31, 2024 on Expedia
Beautiful grounds with a lot of greenery and beautifully maintained. Exceptional service, food was excellent with a large variety. Loved the market the most with different food options. Trolley was fun and convenient for the children. Night Shows were very good and kept us all entertained. We loved the fire show and fantasy show the most with all of the Disney characters. Entertainment at the large pool was a lot of fun and kept all of us busy. Best part for the kids was the cliff jumping and waterslide into the pool. Would definitely go back!
Comment from Hotel Management
May 31, 2024 by Dear Lina, , Hotel Management
What a great pleasure to have the opportunity to receive your rating on this platform.We are more than happy to realize in your post that our resort and the service from our staff meet your expectations.For all of the members of our resort, It will be a privilege to have another opportunity to welcome you back in the future.Sincerely, El Cid Resorts.
by A verified traveler
Posted May 28, 2024 on Expedia
Great property. My only complaint is we were sold the upgrade to a room that did not have warm water, water pressure, and at times didn't work at all for majority of our stay and the property knew this. When we talked to the front desk about the situation they kept saying it would be fixed that day but it never was. When we apprached the front desk staff about our frustration of paying for an upgrade to a room that didnt work properly and our children couldn't shower we were meet with a very snarky emplyee and told she would refund us, but would move us back to the original room booked and it didnt have water either.
by A verified traveler from Stamford
Posted May 27, 2024 on Expedia
Fauna, flora, amenities, food, shows were excellent. The only down side was the sargassum that prevented us from going in the ocean
Comment from Hotel Management
May 28, 2024 by Dear Mercy,, Hotel Management
First, we would like to thank you for reviewing our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns in regard to the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the las hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.
by A verified traveler
Posted May 27, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by Dear Mercedes, , Hotel Management
Thank you very much for taking a minute of your time to qualify our service and facilitiesWe are very happy to hear that your vacation experience at our complex was excellent.We will be enchanted to have the opportunity to serve you again in the future.Cordially,El Cid Resorts.
by A verified traveler
Posted May 27, 2024 on Expedia
Just did our 3rd visit back to this resort. Absolutely love this place. Don't expect a great beach area at the resort but a short 15 walk from here you have the beautiful turquoise waters of Cancun.
Comment from Hotel Management
May 27, 2024 by Dear Mr. Steven, , Hotel Management
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns about the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the past hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.
by A verified traveler
Posted May 26, 2024 on Expedia
Comment from Hotel Management
May 28, 2024 by Dear Edmond, , Hotel Management
We would like to extend our appreciation for sharing with us your qualifications for our resort based on this recent stay.As far as we can conclude on your positive score you had a good time during your stay at our resort.We hope you return to our resort very soon, we will be glad to serve you again.Sincerely,El Cid Resorts.
by A verified traveler from Lexington
Posted May 26, 2024 on Expedia
So nicceeee love it, food is not good tho
Comment from Hotel Management
May 27, 2024 by Dear Jenin Usama, , Hotel Management
Thank you very much for evaluating our resort and service on this website.It is a Joy for us to read in your comments that this was a memorable holiday in El Cid Resorts and we hope to have the opportunity to have you back as a guest of our resort soon.Sincerely, El Cid Resorts.
by A verified traveler
Posted May 26, 2024 on Expedia
This was our second stay at Marina El Cid and we loved it as much as our first. Beautiful resort! Staff were incredible, they work so hard to make your stay enjoyable. We love that you have access to all 3 hotels, it made for lots of options throughout the day for swimming, entertainment and meals. The food was delicious! Our favourite restaurants were the French and Teppanyaki. They are working hard to restore the beach but if you walk past the marina there is a beautiful beach to enjoy. We hope to be back again one day.
Comment from Hotel Management
May 27, 2024 by Dear Cheryl,, Hotel Management
First of all, we would like to thank you for this review of our facilities based on your stay with us.We feel happy to identify in your comments that this stay at Hotel Marina El Cid was positive and satisfactory, however, we understand your concerns about the beach situation, we can assure you we have not lowered our guard and continue to work on the improvements that the past hurricanes and weather changes, as well as the arrival of seaweed, has impacted our seashore to be able to offer the service that has distinguishes our resort.We look forward to having the opportunity to serve you again soon.Best regards, El Cid Resorts.
by A verified traveler
Posted May 25, 2024 on Expedia
Comment from Hotel Management
May 27, 2024 by Dear Sulav,, Hotel Management
Thank you very much for taking part of your time to qualify our resort and service on this media.We are very happy to determine that this vacation experience at our resort has fulfilled all your expectations and we look forward to having the opportunity to serve you again soon.Cordially, El Cid Resorts.
