评分基于 1,762 条真实点评
3.8 客房清洁度
3.9 服务和员工
3.8 客房舒适度
3.6 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
This was such a disappointing experience especially for my first time in Cancun. It is nice but outdated resort and not enough staff to keep up. Check in took more than 1 hour because they could not find my reservation. The rooms were outdated and have a smell to them. We had out room serviced and when we came home that evening there was a small cockroach on the bed side table. Dining options were horrible everything taste the same at each restaurant we stayed at the buffet most the time. Also they allow cats to be walking around the facilities and restaurants so that was unsanitary. The kids area was nice but on our 2nd day someone threw up in the pool and the throw up was all in the corners of the pool water. After that we didn’t allow our kids in the kids water park. Check in should’ve told me everything I needed to know but we still stayed here and spent $4200 on 3 rooms for our family. Never again will I visit this resort and I am so disappointed after all the money spent and the experience we had.
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Every think it’s great
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Guest Services Management
Dear Saif.Thank you for choosing our Royalton Riviera Cancun! We are delighted to hear that you enjoyed our services. Providing excellent experiences for our guests is our top priority, and we're thrilled that our efforts have made your stay memorable.Luxury Regards
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
Very pushy when it comes to selling vacation clubs. Everything else is ok. Food was great. My bedroom needs an update. Had rusted surfaces and mirrors were all scratched up.
酒店管理层的评论
2024年5月25日，回复：酒店管理层 Expedia Ambassadors
Dear Mr. Robert,Thank you very much for taking the time to share with us your review about your stay at Royalton Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards,
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
Jacuzzi we paid for never worked in our room. Room service took over an hour. And they double charged us for our room. Not happy with my anniversary trip at this place
酒店管理层的评论
2024年5月25日，回复：酒店管理层 Expedia Ambassadors
Dear family,Thank you very much for taking the time to share with us your review about your stay at Royalton Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards,
用户：真实旅客
发布日期：2024年5月24日 发布在：Expedia
酒店管理层的评论
2024年5月25日，回复：酒店管理层 Expedia Ambassadors
Dear family.We are thrilled to hear about your positive experience at our hotel. Our staff takes great pride in delivering exceptional service, ensuring your comfort and satisfaction. Your kind words motivate us to continue providing the best possible experience for all our guests. We highly appreciate your feedback to empower the areas you consider to be improved. Thank you for choosing our resort for your vacation.Luxury Regards
用户：真实旅客
发布日期：2024年5月23日 发布在：Expedia
Ants in the bedroom.
AC leaking water
酒店管理层的评论
2024年5月24日，回复：酒店管理层 Expedia Ambassadors
Dear Ms. Sanja,Thank you very much for taking the time to share with us your review about your stay at Royalton Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards,
用户：真实旅客
发布日期：2024年5月22日 发布在：Expedia
Dont normally leave reviews but paid a pretty penny for a presidential suite with rooftop pool and ocean view... when i get to my room the pictures were nothing like what I saw on expedia, my view was of a childrens pool and in the distance trees, and then above the trees ocean...0 view of beach. i complained to management and at first they tried to say thats considered a presidential suite but after a little back and forth they said they will move me to one of the corner ocean front suites like I saw in picture...
The next day I did get the room i was expecting and I will say it was beautiful... the view was nice, it was modern and updated like the pictures.. that I wouldnt of minded paying for but getting stuck with some other room tainted the experience and first impression.
I will say the staff is very very nice and accomodating... after dealing with the room issue they did go out of their way to send me special accomodations and handle any requests I had which was appreciated.. the food is ok, better then other all inclusives Ive been too in past and they have a variety of options..
The resort itself is a little boring though in my opinion and outdated.. other people said they had similar issues with rooms also so be careful.. here anything on the ocean side is considered ocean front even if your no where near it...
Nice little strip of beach, nice rooms if you get the right location, nice staff.. thats about it though.
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Expedia Ambassadors
Dear Mr. Jason,Thank you very much for taking the time to share with us your review about your stay at Royalton Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards,
用户：真实旅客
发布日期：2024年5月22日 发布在：Expedia
酒店管理层的评论
2024年5月24日，回复：酒店管理层 Expedia Ambassadors
Dear Ms. Brittany,Thank you very much for taking the time to share with us your review about your stay at Royalton Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are very sorry for the inconvenience, we will check with the corresponding department to investigate and verify what happened.Best regards,
用户：真实旅客
发布日期：2024年5月22日 发布在：Expedia
La propiedad esta muy descuidda le falta mantenimiento los colchones estan viejos las. Amas re hinan al mas minimo movimiento
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Embajadores Expedia
Estimada Carolina.Gracias por su visita y por tomarse el tiempo de calificar su estancia. No es fácil saber que su experiencia no fue satisfactoria por los puntos mencionados. Gracias por sus comentarios, nos ayudarán determinantemente a mejorar nuestros servicios y atención para que su futura estancia sea más placentera. Saludos.
用户：真实旅客
发布日期：2024年5月21日 发布在：Expedia
Amazing time there!!
酒店管理层的评论
2024年5月22日，回复：酒店管理层 Guest Services Management
Dear DianaThank you for your kind feedback! We're delighted to hear you had a pleasant stay. Our team takes pride in delivering exceptional service to ensure our guests' comfort. Your positive comments motivate us to continue striving for excellence. We look forward to welcoming you back soon to Royalton Riviera Cancun!Luxury Regards
