DONT STAY HERE! Soooo many better options!
- Stayed at Barceló Puerto Vallarta for dad and husband's birthdays.
- Food quality was awful, buffet and a la carte options disappointing.
- All staff were unfriendly, often ignoring us, despite us tipping with every request
- Italian restaurant forgot parts of orders, despite being reminded twice, enforced a strange pants rule; my brother was forced to change into his ripped sweatpants instead of his nice dress shorts, which were more appropriate.
- Service throughout the resort was consistently poor; staff either ignored us or were outright rude, making simple requests feel like an inconvenience.
- Cockroaches found in room, unacceptable.
- Drinks were heavily watered down, bartenders seemed to hate being there; only Los Arcos restaurant was somewhat decent.
- Request for birthday decorations for my husband was completely ignored by unwelcoming front desk staff. (Jocelyn was rude, unfriendly, unhelpful and dismissive)
- Left feeling deeply disappointed and sad and wasted our money; only positive was Michael Jackson tribute night.
- Wouldn't recommend the resort due to poor food, hygiene, and service.
-first time we are returning home relieved the trip is over
-don’t let the cheap price trick you. It’s still not worth it. Don’t expect a smile from any of the staff there. Do they hate working there or just hate any guest that isn’t a local??!! Sadly we wouldn’t return even if the trip was free.
*Full detailed review on Google*