评分基于 1,385 条真实点评
4.6 客房清洁度
4.6 服务和员工
4.4 客房舒适度
4.5 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
Great stay
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
Staff was amazing especially gricelda the host she was amazing and sadie at pool was great along with staff so helpful and took great care of us..
用户：真实旅客 来自：Miami Lakes
发布日期：2024年5月28日 发布在：Expedia
Para se r la cadena le falta mucho no son muy cortes los empleados lo único que si estuvo muy bueno fueron los restaurants para cenar las habitaciones están an muy mal estado a mi me tuvieron que cambiar una vez de habitación y estaba igual de mala
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Social Media Manager
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests. regards,
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Food was amazing . Beach and pool was magnificent.
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Social Media Manager
Dear guest,Thank you for taking the time to share your comments on Expedia. It was a pleasure being your host during your recent getaway. We are glad to know that you have enjoyed our facilities. Regards,
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
The e team there is amazing! Shout out to the staff for making my wife and I feel so welcomed! From Santos in the restaurants to Versace and Candy on the E team! It was a blast and I look forward to going back soon!
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Social Media Manager
Dear Guest,Thank you for taking the time to share your comments on Expedia. It was a pleasure being your host during your recent gateway. We are glad to know that you had a truly memorable experience. Regards,
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Recently stood at this property for Memorial Day Weekend checked in on May 22nd and to say the least it was pouring down raining. Arrival at the airport was organized (customs), transportation was booked through expedia that was convenient. I booked a Xhale Club Suite w/pool view. The room I was in was partial pool view, the jacuzzi was not working, the room was outdated and all depending on your neighbors it can get a bit noisy. At the Xhale club lounge there is a sign displayed for members to have they card for access to the lounge/VIP. Anyone can access this lounge as they were not checking for room cards. The food restaurants, entertainment, and housekeeping were okay. Beach area there were a lot of locals soliciting so be careful. The bartenders Daniel and Jhon were amazing. The spa experience at Dreams was a great experience. Overall I would rate this resort a 6/10.
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Social Media Manager
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests. regards,
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
The Resort was ok. From check-in your greeted with a drink. Front desk was nice and very fast. After checking in, you get pulled aside for an opportunity to get a time-share. (Luckily the staff wasn’t pushy) took an extra 10 minutes. From there, they send you off to your room.
The room was simple. King bed, white sheets, closet, safe, jetted tub on the balcony. The room was great. Spacious, and water was hot for a shower.
Dining Options: skip room service. The food is dry, bland, unseasoned…etc. the “fried chicken” looked raw/unsafe to eat. However, it wasn’t raw, I pulled apart a choice bone to see. Just wasn’t appetizing. The club sandwich was bland, fries cold. Overall, don’t order room service, not worth the drunky munchies.
Now, main dining options for the resort.
The Spoon Buffet for bread eat was actually pretty good, food was tasty, lots of variety. I’d go again.
Culiaria had fantastic scallops and the ambiance was great. I’d go again.
Hibachi: standard run of the mill hot table. Make a reservation . It’s a personal quiet setting with other guests so that was neat.
Steampunk Dinner and Show: this was great experience. The menu was simple yet tasty. 4-5 course meal, after dinner get a VIP table with some champagne the DJ was doing well, the Dancers had fun. Would see it again for the experience
Romantic Dinner on the beach: this was more for the final night to unwind and relax take in the sunset and talk to that significant other. Just the two of you
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Social Media Manager
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests. regards,
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
Miguel was very helpful with taking care of everything we needed. And was very easy to reach. Very happy with the experience here.
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Social Media Manager
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
The property is beautiful and so clean. Staff at the front desk was just ok honestly but the restaurant, bar, and entertainment staff was amazing! Rooms were clean and comfortable. They do get a little moist but we kept the room cool and our doors closed and that helps. Food is great for an all inclusive. Pools are lively and fun. There’s always an activity happening at the main pool. And although our room was facing the pool the room was pretty sound proof. The beach is beautiful. However, every 10 mins someone is walking up asking you if you want to buy something and some even haggle. We quickly became annoyed by this. That would be my only complaint. But overall I would highly recommend!
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Social Media Manager
Dear Guest,We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Greetings,
用户：真实旅客
发布日期：2024年5月27日 发布在：Expedia
酒店管理层的评论
2024年5月28日，回复：酒店管理层 Social Media Manager
Dear Guest,We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests. regards,
