评分基于 1,793 条真实点评
3.8 客房清洁度
3.9 服务和员工
4.0 客房舒适度
3.6 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
用户：真实旅客
发布日期：2024年6月1日 发布在：Expedia
The room didnt have A/C
用户：真实旅客 来自：Hempstead
发布日期：2024年5月29日 发布在：Expedia
I booked two rooms, one room was ok, but very old the other, room 1604, on the other hand, the air conditioner did not work, the toilet was broken, they had to come several times to fix it. My friend sleeps with a CPap machine, however the plugs did not work in her room she had to come over in my room to sleep. My daughter had her 11 months old baby but there was no kettle in the room to make her formula, even though we requested one. The quality of the food was very poor and lacked any variety. I will never stay at this place again. The only good about the place is the stag were very nice.
酒店管理层的评论
2024年5月30日，回复：酒店管理层 Online Reputation Manager
Dear Ann Marie,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay and that it impacted your experience.Please accept our apologies and rest assured that we will follow up internally to address the concerns that you have expressed. We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Warm regards,Hotel Riu BambuOnline Reputation Manager
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
Had a great time
用户：真实旅客
发布日期：2024年5月29日 发布在：Expedia
Property is definitely aged, but cleanliness is very good. Dinning could be improved a lot
酒店管理层的评论
2024年5月30日，回复：酒店管理层 Online Reputation Manager
Dear Jennifer,We truly appreciate the time you took to write this review.We are sorry you were not entirely satisfied with the restaurants food choices as we give great importance to meet all guests expectationsWe do hope that despite your inconveniences you will give us another chance to welcome you in the future. Kind Regards, Hotel Riu BambuOnline Reputation Manager
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
Upon arrival late in the evening, the host who checked us in made us feel very rushed. We had a questions about the resort and he seemed to be rushing us off the line. We entered our room and quickly realize how dirty it appeared to be. The towels smelled, the AC was not working, the bedsheets were dirty, the safe was not working etc. The host accommodated us with a new room. We were told that there was only 1 restaurant that needed reservations prior to entering (steakhouse) but when we tried to go to the hibachi restaurant we were denied access bc they only allowed 200 ppl to eat in the restaurant even though there appeared to be tables available. The pools were also very dirty everyday. I don't know when they have time to clean it since it is open 24 hours. The waiters/waitresses at the restaurants were not very attentive. Many times we had to chase 1 down for a refill on water. The property is big with no shuttles. No premium liquors at the bars. The cleaning in the rooms were not great at all. The WiFi connection was terrible where it kept kicking me off it every 30 sec and I'd have to sign in again. As a whole the property has potential but def requires upgrades and TLC. I wouldn't recommend Riu Bambu.
酒店管理层的评论
2024年5月31日，回复：酒店管理层 Hotel Riu Bambú
Dear Danny,We really appreciate you taking the time to share your feedback with us.We are disheartened to read that of your discomfort. Our staff is constantly working to keep our property clean and well maintained. This includes the cleaning of the pool and all our facilities on a daily basis. We are sorry that you left our resort thinking otherwise.And we are saddened to learn you could not find anything of your liking.We will do what we can within our power to work on these issues, therefore, we will share your impressions to our team.Best Regards,Hotel Riu BambúOnline Reputation Manager
