评分基于 614 条真实点评
4.4 客房清洁度
4.3 服务和员工
4.4 客房舒适度
4.5 酒店条件
Expedia 亿客行 真实点评
用户：真实旅客
发布日期：2024年5月30日 发布在：Expedia
酒店管理层的评论
2024年5月31日，回复：酒店管理层 Samuel Castellanos
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean, we are happy to know that you liked your stay with us and we hope to please have the pleasure of receiving you again.Warm regards,
用户：真实旅客
发布日期：2024年5月28日 发布在：Expedia
酒店管理层的评论
2024年5月29日，回复：酒店管理层 Samuel Castellanos
Dear guest,Thank you so much for sharing the review of your excellent vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are happy to know that you liked your stay with us and we hope that you please decide to come back so we can provide you another fantastic vacation.Warm regards,
用户：真实旅客
发布日期：2024年5月25日 发布在：Expedia
Limited property and activities.
酒店管理层的评论
2024年5月27日，回复：酒店管理层 Samuel Castellanos
Dear guest,Thank you for sharing the review of your experience at our all-inclusive and family-friendly resort in the Mexican Caribbean. We appreciate your comments and please be sure that our main goal is always provide a fantastic experience to all our guests, especially our Dreams Entertainment team. Thank you for your review and we hope you please decide to come back.
用户：真实旅客
发布日期：2024年5月13日 发布在：Expedia
We liked that the property was very clean and it had an option for booking a Villa which was ideal for us since we had a family of 2 with 2 toddlers. They were able to play in the living room together and had a large space to run around. The hot tub in the patio area was also a bonus. The restaurants had great food and there were lots of options. All the pools were heated which was amazing for us and the kids. They loved all the pools and we had a great time hanging out in there as a family. A few things we didn't like was that the Kid's club only opened to families between 9-10 am. Since our kids were under 3 we were not allowed to access it outside of those hours to use the playground, indoor play area or additional kiddie pool. For a resort that was so child friendly we were surprised that they didn't have a snack bar with kid options so you can pick up food easily. You had to go to an area that you order food or the only options were sandwiches and salads to pick up. Resort is pretty tucked way so it wasn't convenient to go outside the resort. There were limited night time entertainment for kids. It would have been nice if they had a 7 or 7:30 PM activity either movie, show, or craft for kids. Otherwise we had a great family vacation!
酒店管理层的评论
2024年5月14日，回复：酒店管理层 Samuel Castellanos
Dear guest,Thank you for sharing such a long and detailed review of your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to read that you liked our lovely Preferred Club 2 Bedroom Villa, great restaurants, swimming pools, options for children, and areas. Thank you for your recommendations and be sure that we are working in the areas that you mentioned. We really hope that you and your family please decide to come back so we can provide you the excellent vacation that you deserve.Warm regards,
用户：真实旅客
发布日期：2024年5月6日 发布在：Expedia
酒店管理层的评论
2024年5月7日，回复：酒店管理层 Samuel Castellanos
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to see that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,
用户：真实旅客
发布日期：2024年5月2日 发布在：Expedia
The staff at the world cafe and the workers that assigned people with preffered club for the cabanas and the property condition.
酒店管理层的评论
2024年5月3日，回复：酒店管理层 Samuel Castellanos
Dear guest,Thank you so much for sharing the review of your great vacation at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy read that you the friendly attention of our staff in the different areas and property condition. Thank you for your review and we hope you please decide to come back.Warm regards,
用户：真实旅客
发布日期：2024年5月2日 发布在：Expedia
Tienen un río con corriente baja que está ideal para relajarte
酒店管理层的评论
2024年5月2日，回复：酒店管理层 Samuel Castellanos
Estimado huésped,Un millón de gracias por compartir los detalles de sus excelentes vacaciones en nuestro resort todo incluido e ideal para familias en el Caribe mexicano. Estamos muy felices de saber que disfrutó de su estancia con nosotros y agradecemos sus observaciones. Esperamos tener el honor de recibirle nuevamente.Saludos cordiales,
用户：真实旅客
发布日期：2024年4月30日 发布在：Expedia
酒店管理层的评论
2024年5月2日，回复：酒店管理层 Samuel Castellanos
Dear guest,Thank you so much for sharing the review of your stay at our all-inclusive and family-friendly resort in the Mexican Caribbean. We are very happy to know that you liked your stay with us and we hope to please have the honor of receiving you again.Warm regards,
用户：真实旅客
发布日期：2024年4月29日 发布在：Expedia
The food was terrible and men had to wear pants to use the restaurants
The lazy river pool was only for people who bought into the resort
酒店管理层的评论
2024年4月29日，回复：酒店管理层 Samuel Castellanos
Thank you for your comments, it help us a lot to improve our service. Best regards,
用户：真实旅客
发布日期：2024年4月26日 发布在：Expedia
Our family of 4 had an amazing time at the resort! We tried out almost all the restaurants and they enjoyed the kids waterpark. The staff and service was amazing and attentive. We definitely recommend Dreams Playa Mujeres for other families looking for an all-inclusive resort. We didn’t have to worry about anything!!!
酒店管理层的评论
2024年4月29日，回复：酒店管理层 Samuel Castellanos
Thank you for your comments, we are glad to know that you enjoyed your stay.
