Ratings based on 994 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler from Herndon
Posted May 16, 2024 on Expedia
Great views
by A verified traveler
Posted May 9, 2024 on Expedia
Lovely hotel, beautiful views, and great service ! Wish we had stayed longer
by A verified traveler
Posted Apr 27, 2024 on Expedia
Comment from Hotel Management
Apr 28, 2024 by Arun - Duty Manager, Hotel Management
Kia Ora Davin,Thank you for your feedback.We are proud of our service and your feedback is passed to the whole team. Please let s know if I can be of any assistance during your stayRegards,ArunDuty Manager
by A verified traveler
Posted Apr 11, 2024 on Expedia
Beautiful property. Great breakfast buffet.
Comment from Hotel Management
Apr 28, 2024 by Arun - Duty Manager, Hotel Management
Kia Ora Josh,Thank you for your great review.We are proud of our service and you feedback is passed to the whole team.Hope you had a lovely stay with us.Regards,ArunDuty Manager
by A verified traveler from Lakeland
Posted Mar 28, 2024 on Expedia
Very nice. Hard to understand some staff members.
Comment from Hotel Management
Apr 10, 2024 by Micka McDonald - Assistant Manager, Hotel Management
Kia Ora Claude, Thank you for your 5/5 review. I'm sorry to hear you could not understand some of our staff members as they all speak wonderful English. I hope the remainder of your trip was wonderful.
by A verified traveler
Posted Mar 15, 2024 on Expedia
It's a 20 minute walk into town so it may be better to Uber. Our room overlooking the lake was top notch. The view is incredible and the facility itself is outstanding. It worked out really well for our family.
Comment from Hotel Management
Apr 6, 2024 by Arun - Duty Manager, Hotel Management
Kia Ora Jeffrey,We would like to thank you for having stayed with us as well as for taking the time to provide us with your feedback.We are glad to hear that you enjoyed your last stay with us. We appreciate your positive rating of our staff and our hotel! Of course, I passed your comments on to the respective departments, as such guest remarks are the greatest motivation for our employees.We look forward to welcoming you back at The Rees Hotel, Queenstown. Meanwhile, please do not hesitate to contact me for further questions or information.Ngā mihi nui (Kind regards), Arun ChandyRESERVATIONS
by A verified traveler
Posted Mar 11, 2024 on Expedia
Excellent place to stay.
Comment from Hotel Management
Mar 11, 2024 by Micka McDonald - Assistant Manager, Hotel Management
Thank you Alok. We appreciate your 5/5 review.Come back and see us again soon.
by A verified traveler
Posted Mar 10, 2024 on Expedia
The staff, facility, and room were top notch. The shuttle to and from the hotel to city center was a BIG bonus. Our only quibbles were the bathroom was cold and we would have liked a smaller sink with more counter top.
Comment from Hotel Management
Mar 11, 2024 by Micka McDonald - Assistant Manager, Hotel Management
Kia Ora Charlotte, We are thrilled you enjoyed your stay, but sorry we you were unable to find the underfloor heating controls for the bathroom. Our rooms are super toasty with the heated tiles throughout.
by A verified traveler
Posted Mar 8, 2024 on Expedia
This is a beautiful property with ex Ellen’s customer service. They provided all of the details upon checkin and even walked us to our room to give more details.
There was a shuttle that would take people into town. This is a very nice service and it would have been cumbersome without it since this isn’t close to the main district.
If you are with a group or will be coming in and out on a frequent schedule and don’t want to wait for the hourly shuttle, you may consider staying closer downtown.
The lounge is beautiful with a wonderful view. The restaurant has a nice view as well.
The only thing we didn’t like is the lack of counter space in the bathroom. There is a huge sink, which is lovely, but a baby bath basin isn’t necessary. Otherwise we loved it!
Comment from Hotel Management
Mar 11, 2024 by Micka McDonald - Assistant Manager, Hotel Management
Kia Ora Tamara, Thank you for taking the time to leave your detailed feedback. While we are only 1.8km from the city centre, it can seem a lot further with the heavy traffic at peak times. Our drivers are instructed to take the scenic route (great views from Queenstown Hill) to avoid the traffic jams which does make the trip to town a little longer. Given all the road works in the town, we think our location is just perfect.
by A verified traveler
Posted Mar 7, 2024 on Expedia
Beautiful apartment and views.
Comment from Hotel Management
Apr 6, 2024 by Arun - Duty Manager, Hotel Management
Kia Ora Sandra,We would like to thank you for having stayed with us as well as for taking the time to provide us with your feedback.We are glad to hear that you enjoyed your last stay with us. We appreciate your positive rating of our staff and our hotel! Of course, I passed your comments on to the respective departments, as such guest remarks are the greatest motivation for our employees.We look forward to welcoming you back at The Rees Hotel, Queenstown. Meanwhile, please do not hesitate to contact me for further questions or information.Ngā mihi nui (Kind regards), Arun ChandyRESERVATIONS
