I booked a king-size one bed room on line. I arrived earlier on the day, the staff at front desk confirmed my reserbation. But when I check-in later at evening, they told me they had no more king size one-bed room available, neither did my colleague. They wish to give us single two-bed room as substitute. We rejected and argued. Finally their manager showed up and gave us what we booked , the king size one-bed room, without saying any words. I wandered if the staff lied to us or just midunderstanding?
WW
8/10 还可以
HUIJUN,中国,深圳
2015年06月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
要去杜克大学的朋友建议住这家酒店
停车方便,房间整洁,设施也很好,重要的是价格也不错,离杜克大学走路就到,下次来还住这里。
HUIJUN
8/10 还可以
Gabrielle,Leland
2024年05月30日
满意:员工和服务,清洁度
Gabrielle
2024 年 5 月入住 1 晚
10/10 超赞
Jack
与配偶出行, 商务旅客
2024年05月29日
满意:清洁度、员工和服务、住宿条件和设施
Check in was flawless. You man checking me in was personable, very courteous and with a smile
Jack
2024 年 5 月入住 1 晚
10/10 超赞
Pieter,Chesapeake
与配偶出行, 商务旅客
2024年05月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great lodge for medical overnights for patients or family members