Ratings based on 5,612 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 1, 2024 on Expedia
The Peppermill is a beautiful Hotel!
by A verified traveler
Posted Jun 1, 2024 on Expedia
First time we stayed in Peppermill Resort and my husband and I were very impressed. We stayed in Tuscany Tower and the bed is super comfortable!
The room is clean, the staff are very friendly and love the food. We will definitely go back and stay in this hotel again.
by A verified traveler
Posted May 31, 2024 on Expedia
We enjoyed the Peppermill A lot!!!
Comment from Hotel Management
Jun 1, 2024 by Service Excellence, Hotel Management
Good afternoon Martin. Thank you for choosing to stay at the Peppermill and for the 5-star review. We are happy to hear that you enjoyed your stay! We look forward to seeing you again. Have a wonderful day.
by A verified traveler
Posted May 31, 2024 on Expedia
Comment from Hotel Management
Jun 1, 2024 by Service Excellence, Hotel Management
Hello Aaron! Thank you for choosing to stay with us and for the 4 star rating! We are happy to hear that you enjoyed your stay. We hope to welcome you back soon!
by A verified traveler
Posted May 30, 2024 on Expedia
Pool resort and the gaming options are great!
Comment from Hotel Management
May 30, 2024 by Service Excellence, Hotel Management
Monica, thank you for your 5-star rating and are very happy you enjoyed our pool and casino. We hope to welcome you back in the near future.
by A verified traveler from South San Francisco
Posted May 30, 2024 on Expedia
Great plCe
Comment from Hotel Management
May 30, 2024 by Service Excellence, Hotel Management
Jonas, thank you for your 5-star rating and we hope you enjoyed our lounges and many other amenities. We hope to welcome you back soon.
by A verified traveler
Posted May 29, 2024 on Expedia
Clean and quiet just what I look for in a place to stay.
Comment from Hotel Management
May 29, 2024 by Service Excellence, Hotel Management
Thank you, Bruce, for your 5 out of 5-star rating and providing your feedback about your visit. We are glad that you enjoyed your visit, and we hope to have you as our guest again soon here at the Peppermill.
by A verified traveler
Posted May 28, 2024 on Expedia
Noise level was high. We could not sleep with people banging on doors, opening and slamming doors throughout the night and children running and screaming
Comment from Hotel Management
May 28, 2024 by Service Excellence, Hotel Management
Ellen, we are so sorry that your peace and relaxation was disturbed during your stay with us and please text our Service Excellence Team so we can address issues like this. We hope to welcome you back in the near future.
by A verified traveler
Posted May 28, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by Service Excellence, Hotel Management
Good afternoon, Rick, we deeply apologize for not meeting your expectations. If you wish to address any concerns regarding your visit, please do not hesitate to reach out to our Service Excellence department. We hope to have the opportunity to assist you and that you will consider choosing the Peppermill in the future.
by A verified traveler
Posted May 28, 2024 on Expedia
Comment from Hotel Management
May 29, 2024 by Service Excellence, Hotel Management
Thank you, Aaron, for choosing the Peppermill and your 4 out of 5-star rating. We hope you return as our guest again soon.
